# Aborted Installation

**URL:** <https://community.netdata.cloud/t/aborted-installation/2963>\
**Category:** Help\
**Tags:** aclk, installation, agent\
**Created:** [June 6, 2022, 8:08am UTC](https://community.netdata.cloud/t/aborted-installation/2963 "2022-06-06T08:08:18Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 6, 2022, 8:08am UTC](https://community.netdata.cloud/t/aborted-installation/2963/1 "2022-06-06T08:08:18Z")

</div>

Hi there,

I’m new on NetData and I can not find a solution for my problem, I’m installing on CentOS 7.9, I had installed with the automatic script, when I grep the version says CUSTOM, and keep not connecting to the cloud, when I tried re install I got this error:

— Checking for existing installations of Netdata… —  
ABORTED Found an existing netdata install at /, but the install type is ‘custom’, which is not supported, refusing to proceed.

And I don’t know how to make things working.

Looking forward to any kind help.

My best regards,

Leandro

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 6, 2022, 10:03am UTC](https://community.netdata.cloud/t/aborted-installation/2963/2 "2022-06-06T10:03:02Z")

</div>

Hello @Leandro_Aguiar and welcome into our community,

Could you share your `netdata -W buildinfo` ?

Tasos.

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 6, 2022, 1:47pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/3 "2022-06-06T13:47:58Z")

</div>

Hey Tasos,  
many thanks for your reply, maybe looks like stupid this question, but, how can I get out this info on CentOS ?

Many thanks,

Leandro

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 6, 2022, 2:09pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/4 "2022-06-06T14:09:01Z")

</div>

It’s a valid question don’t worry, there are two ways to interact with netdata via command line. The netdata daemon and the netdata cli.

Both of them are under:

` /usr/sbin/{netdata, netdatacli}` (for native builds, compiled from source installations)  
OR  
`/opt/netdata/bin/{netdata, netdatacli} (for static builds)

In the first case you can just execute the command `user@host $ netdata -W buildinfo` (because these executables 99% of the cases are exported in your $PATH)

In the second case, if you have not export this path (opt/netdata/bin/), navigate yourself inside the repo and run the same command there.

To understand in which situation you are try the _which | whereis netdata_ commands

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 6, 2022, 2:14pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/5 "2022-06-06T14:14:47Z")

</div>

> [@Tasos\_Katsoulas](#):
>
> $ netdata -W buildinfo

Many thanks!  
Here is the output:

```auto
Version: netdata v1.34.1
Configure options: '--build=x86_64-redhat-linux-gnu' '--host=x86_64-redhat-linux-gnu' '--program-prefix=' '--disable-dependency-tracking' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib64' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/var/lib' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--enable-plugin-freeipmi' '--with-bundled-protobuf' '--with-zlib' '--with-math' '--with-user=netdata' 'build_alias=x86_64-redhat-linux-gnu' 'host_alias=x86_64-redhat-linux-gnu' 'CFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic' 'LDFLAGS=-Wl,-z,relro -specs=/usr/lib/rpm/redhat/redhat-hardened-ld' 'CXXFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic' 'PKG_CONFIG_PATH=:/usr/lib64/pkgconfig:/usr/share/pkgconfig'
Install type: custom
Features:
    dbengine: YES
    Native HTTPS: YES
    Netdata Cloud: YES
    ACLK Next Generation: YES
    ACLK-NG New Cloud Protocol: YES
    ACLK Legacy: NO
    TLS Host Verification: YES
    Machine Learning: YES
    Stream Compression: NO
Libraries:
    protobuf: YES (bundled)
    jemalloc: NO
    JSON-C: YES
    libcap: YES
    libcrypto: YES
    libm: YES
    tcalloc: NO
    zlib: YES
Plugins:
    apps: YES
    cgroup Network Tracking: YES
    CUPS: NO
    EBPF: NO
    IPMI: YES
    NFACCT: NO
    perf: YES
    slabinfo: YES
    Xen: NO
    Xen VBD Error Tracking: NO
Exporters:
    AWS Kinesis: NO
    GCP PubSub: NO
    MongoDB: NO
    Prometheus Remote Write: YES

```

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 6, 2022, 3:49pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/6 "2022-06-06T15:49:06Z")

</div>

Thank you and sorry for the delay. Can we double down on which automatic script you used to install netdata? please reference any docs/blogs you found and the instructions you followed.

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 6, 2022, 4:01pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/7 "2022-06-06T16:01:07Z")

</div>

I follow this page:

> **[Install Netdata on Linux from a Git checkout | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/manual#prepare-your-system)**
>
> Use the Netdata Agent source code from GitHub, plus helper scripts to set up your system, to install Netdata without packages or binaries.

---

<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 6, 2022, 4:35pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/8 "2022-06-06T16:35:24Z")

</div>

Please follow [netdata/REINSTALL.md at master · netdata/netdata · GitHub](https://github.com/netdata/netdata/blob/master/packaging/installer/REINSTALL.md#performing-a-clean-reinstall) this section to perform a clean reinstall. This info is not yet in our docs (learn.netdata.cloud) but it will guide you to overcome your issue.

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 7:50am UTC](https://community.netdata.cloud/t/aborted-installation/2963/9 "2022-06-07T07:50:47Z")

</div>

Good morning Tasos!  
Still not working, please have a look on the attached file with the output.

Looking forward to your kindly reply.

 ![Schermata 2022-06-07 alle 09.50.19](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/2/28139d65b1e6cd06318c437ba4fe8bbfbc9090cd.jpeg)

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 7, 2022, 9:19am UTC](https://community.netdata.cloud/t/aborted-installation/2963/10 "2022-06-07T09:19:00Z")

</div>

Did you tried it with sudo (with a sudoer user)? I see that the uninstaller is failing due to: permissions not granted.

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 9:34am UTC](https://community.netdata.cloud/t/aborted-installation/2963/11 "2022-06-07T09:34:58Z")

</div>

I’m as root on the server and I had tried now with:  
sudo wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh --reinstall-clean

and getting the same error.

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 7, 2022, 9:37am UTC](https://community.netdata.cloud/t/aborted-installation/2963/12 "2022-06-07T09:37:31Z")

</div>

Ok let’s split the processes, run the [Uninstall Netdata | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/uninstall) on it’s own and let me know if everything went smoothly.

If no error presented and the commands:

- `$ rpm -qa | grep netdata`
- `$whereis netdata`

return nothing

proceed with our kickstart installer [Install Netdata with kickstart.sh | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/kickstart)

---

<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 9:43am UTC](https://community.netdata.cloud/t/aborted-installation/2963/13 "2022-06-07T09:43:45Z")

</div>

where I can grab the NETDATA\_PREFIX value?

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 7, 2022, 9:48am UTC](https://community.netdata.cloud/t/aborted-installation/2963/14 "2022-06-07T09:48:30Z")

</div>

This question is like the _chicken with the egg problem_ 🙂 . This info is under the file `NETDATA_PREFIX/etc/netdata/.environment`. Try  
`$ cat /etc/netdata/.environment `

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<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 9:50am UTC](https://community.netdata.cloud/t/aborted-installation/2963/15 "2022-06-07T09:50:01Z")

</div>

> [@Tasos\_Katsoulas](#):
>
> $ cat /etc/netdata/.environment

cat: /etc/netdata/.environment: No such file or directory

---

<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 9:52am UTC](https://community.netdata.cloud/t/aborted-installation/2963/16 "2022-06-07T09:52:04Z")

</div>

netdata]# dir  
charts.d conf.d health.d netdata.conf python.d statsd.d

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<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 7, 2022, 10:07am UTC](https://community.netdata.cloud/t/aborted-installation/2963/17 "2022-06-07T10:07:32Z")

</div>

Ok let’s double down on where is your config directory. Use:

```auto
curl -sq "http://localhost:19999/netdata.conf" | grep -m1 "config directory"

```

Navigate in this directory and use `dir -a` or `ls -la`

---

<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 12:13pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/18 "2022-06-07T12:13:52Z")

</div>

> [@Tasos\_Katsoulas](#):
>
> `curl -sq "http://localhost:19999/netdata.conf" | grep -m1 "config directory"`

. .bash\_history.cpanel\_ticket.94386976 cpanel3-skel netdata-uninstaller.sh.1  
… .bash\_history.cpanel\_ticket.94390640 cpanel-install.log .newrelic  
.bash\_history .bash\_history.cpanel\_ticket.94393059 cpanel\_profile original-ks.cfg  
.bash\_history.cpanel\_ticket.93774817 .bash\_history.cpanel\_ticket.94398984 .cpanm .pearrc  
.bash\_history.cpanel\_ticket.94025233 .bash\_history.cpanel\_ticket.94401632 .cshrc perl5  
.bash\_history.cpanel\_ticket.94135035 .bash\_history.cpanel\_ticket.94405378 .elinks .pki  
.bash\_history.cpanel\_ticket.94298683 .bash\_history.cpanel\_ticket.94417170 .gem .razor  
.bash\_history.cpanel\_ticket.94337791 .bash\_history.cpanel\_ticket.94430374 .gnupg .rnd  
.bash\_history.cpanel\_ticket.94343264 .bash\_history.cpanel\_ticket.94435154 .HttpRequest .spamassassin  
.bash\_history.cpanel\_ticket.94344585 .bash\_history.cpanel\_ticket.94444059 kernelcare-latest-7.rpm .ssh  
.bash\_history.cpanel\_ticket.94347682 .bash\_history.cpanel\_ticket.94444809 latest .tcshrc  
.bash\_history.cpanel\_ticket.94351353 .bash\_history.cpanel\_ticket.94448243 .lesshst tmp  
.bash\_history.cpanel\_ticket.94383865 .bash\_logout .libnet-openssh-perl userlist  
.bash\_history.cpanel\_ticket.94385293 .bash\_profile .MirrorSearch .viminfo  
.bash\_history.cpanel\_ticket.94385333 .bashrc .my.cnf .wp-toolkit-identifier  
.bash\_history.cpanel\_ticket.94386117 .cpanel netdata-uninstaller.sh

here is the output

---

<div class="post-metadata">

**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\
**Post date:** [June 7, 2022, 12:29pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/19 "2022-06-07T12:29:16Z")

</div>

Wait a second, this output makes no sense.

This `curl -sq "http://localhost:19999/netdata.conf" | grep -m1 "config directory"` command will print you something like this

```auto
	# config directory = /etc/netdata

```

And I suggested you to navigate under this directory `/etc/netdata` or w/e it prints you and run `dir -a` or `ls -la `

Is it still your output (after you double check the above)?

---

<div class="post-metadata">

**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\
**Post date:** [June 7, 2022, 12:41pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/20 "2022-06-07T12:41:48Z")

</div>

> [@Tasos\_Katsoulas](#):
>
> curl -sq “[http://localhost:19999/netdata.conf](http://localhost:19999/netdata.conf)” | grep -m1 “config directory”

the out is this:

[root@xxxxxx ~]# curl -sq “[http://localhost:19999/netdata.conf](http://localhost:19999/netdata.conf)” | grep -m1 “config directory”  
[root@xxxxxx ~]#

[root@xxxxxx ~]# dir /etc/netdata  
charts.d conf.d health.d netdata.conf python.d statsd.d

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