# Aborted Installation **URL:** \ **Category:** Help\ **Tags:** aclk, installation, agent\ **Created:** [June 6, 2022, 8:08am UTC](https://community.netdata.cloud/t/aborted-installation/2963 "2022-06-06T08:08:18Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 7, 2022, 12:45pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/21 "2022-06-07T12:45:16Z")
kind suggestion `dir -a /etc/netdata` ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 7, 2022, 1:51pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/22 "2022-06-07T13:51:14Z")
> [@Tasos\_Katsoulas](#): > > dir -a /etc/netdata [root@xxxxxxxx ~]# dir -a /etc/netdata . … charts.d conf.d health.d .install-type netdata.conf python.d statsd.d I had to wait 1 hour now to REPLY, maybe it is possible, that you can give me more directions for every post. Many thanks 😅 ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 7, 2022, 3:11pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/23 "2022-06-07T15:11:09Z")
Hey Tasos, I tried the same process on another server to make a new clean installation and I had the same error and do not work on the NetData cloud (offline). ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 7, 2022, 3:22pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/24 "2022-06-07T15:22:36Z")
Ok let’s make a full cleanup (cover any case). Try the following 1. Stop the current netdata 2. List all the native netdata packages (if they exist) 3. Uninstall these packages (if they exist) 4. Find any directories of netdata 5. We care for netdata directories under [`/usr`, `/opt`, `/var`, `/etc`, `/lib`] 6. Delete those directories ( **beware** ; do not delete any of your staff). Ask for help if you see something strange 7. Go to this site and run the [Install Netdata with kickstart.sh | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/kickstart) script. (this is the recommended way, please do not use anything else atm) Please keep me posted for any hiccup you face. ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 7, 2022, 4:02pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/25 "2022-06-07T16:02:24Z")
> [@Tasos\_Katsoulas](#): > > `find / -type d -name "netdata"` I did everything you said, it ran perfectly until the end when got out this error: WARNING Could not find netdata-updater.sh. This means that auto-updates cannot (currently) be enabled on this system. See [Update Netdata | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/update) for more information about updating Netdata. Successfully installed the Netdata Agent. The following non-fatal warnings or errors were encountered: - Could not find netdata-updater.sh. This means that auto-updates cannot (currently) be enabled on this system. See [Update Netdata | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/update) for more information about updating Netdata. And I still can not see the server ONLINE on NetData cloud. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 7, 2022, 4:05pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/26 "2022-06-07T16:05:31Z")
Wait a second let’s verify your installation now. run `$ netdata -W buildinfo` ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 8, 2022, 7:52am UTC](https://community.netdata.cloud/t/aborted-installation/2963/27 "2022-06-08T07:52:12Z")
netdata -W buildinfo Version: netdata v1.34.1 Configure options: ‘–build=x86\_64-redhat-linux-gnu’ ‘–host=x86\_64-redhat-linux-gnu’ ‘–program-prefix=’ ‘–disable-dependency-tracking’ ‘–prefix=/usr’ ‘–exec-prefix=/usr’ ‘–bindir=/usr/bin’ ‘–sbindir=/usr/sbin’ ‘–sysconfdir=/etc’‘–datadir=/usr/share’ ‘–includedir=/usr/include’ ‘–libdir=/usr/lib64’ ‘–libexecdir=/usr/libexec’ ‘–localstatedir=/var’ ‘–sharedstatedir=/var/lib’ ‘–mandir=/usr/share/man’ ‘–infodir=/usr/share/info’ ‘–enable-plugin-freeipmi’ ‘–with-bundled-protobuf’ ‘–with-zlib’ ‘–with-math’ ‘–with-user=netdata’ ‘build\_alias=x86\_64-redhat-linux-gnu’ ‘host\_alias=x86\_64-redhat-linux-gnu’ ‘CFLAGS=-O2 -g -pipe -Wall -Wp,-D\_FORTIFY\_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic’ ‘LDFLAGS=-Wl,-z,relro -specs=/usr/lib/rpm/redhat/redhat-hardened-ld’ ‘CXXFLAGS=-O2 -g -pipe -Wall -Wp,-D\_FORTIFY\_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic’ ‘PKG\_CONFIG\_PATH=:/usr/lib64/pkgconfig:/usr/share/pkgconfig’ Install type: custom Features: dbengine: YES Native HTTPS: YES Netdata Cloud: YES ACLK Next Generation: YES ACLK-NG New Cloud Protocol: YES ACLK Legacy: NO TLS Host Verification: YES Machine Learning: YES Stream Compression: NO Libraries: protobuf: YES (bundled) jemalloc: NO JSON-C: YES libcap: YES libcrypto: YES libm: YES tcalloc: NO zlib: YES Plugins: apps: YES cgroup Network Tracking: YES CUPS: NO EBPF: NO IPMI: YES NFACCT: NO perf: YES slabinfo: YES Xen: NO Xen VBD Error Tracking: NO Exporters: AWS Kinesis: NO GCP PubSub: NO MongoDB: NO Prometheus Remote Write: YES ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 8, 2022, 7:55am UTC](https://community.netdata.cloud/t/aborted-installation/2963/28 "2022-06-08T07:55:20Z")
So either 1. The cleanup was not succesful 2. Or the [Install Netdata with kickstart.sh | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/kickstart) command (I suppose you pass the option `--stable-channel`, please ACK that you done that) has an upstream bug As you said before your platform is CentOS 7.9, kickstart script should have installed the native packages for your distro ([Netdata platform support policy | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/platform_support#core)) ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 8, 2022, 11:27am UTC](https://community.netdata.cloud/t/aborted-installation/2963/29 "2022-06-08T11:27:33Z")
Many thanks for your answer but is not resolutive at all, it’s so complicated to install NetData, I had tried the same process with New Relic, and was done in 5 minutes and had no problems at all… What do I have to do to install successfully NetData? Uninstall manually again and run this command :wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh As I have this on the link did you send it to me yesterday? --stable-channel was not in there Another thing is I can reply once per hour and that is awfully for someone that needs support. ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 7:03am UTC](https://community.netdata.cloud/t/aborted-installation/2963/30 "2022-06-09T07:03:23Z")
Hey Tasos, I don’t know what happen but NetData starts to work on the server and on NetData Cloud!! How that’s possible 2 days later? As well to install on the servers I use the code on the “add a node” tad on NetData cloud, that’s correct? Many thanks. ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 7:19am UTC](https://community.netdata.cloud/t/aborted-installation/2963/31 "2022-06-09T07:19:46Z")
Another difference I can see from the other server on the Netdata cloud is: CentOS Linux • 2.794 GHz • 64 Cores • x86\_64 • 252 GiB RAM • 1.7 TiB HD Linux • 3.10.0-1160.66.1.el7.x86\_64 Bare Metal the other one no show any of these information: N/A • N/A • 0 Cores • N/A • N/A • N/A N/A Bare Metal How can I solve this? Many thanks. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 9:20am UTC](https://community.netdata.cloud/t/aborted-installation/2963/32 "2022-06-09T09:20:46Z")
I don’t believe in magic, something may changed, could you verify you `netdata -v`. You may have took the latest update. We need to compare the two servers, Let’s compare the: 1. Distro/release (exact version) 2. `netdata -v` 3. `uname -r` ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 9:51am UTC](https://community.netdata.cloud/t/aborted-installation/2963/33 "2022-06-09T09:51:55Z")
> [@Tasos\_Katsoulas](#): > > netdata -v that one that don’t work everything: netdata -v netdata v1.35.0-1-nightly uname -r 3.10.0-1160.66.1.el7.x86\_64 That one works everything perfectly: netdata -v netdata v1.34.1 uname -r 3.10.0-1160.66.1.el7.x86\_64 ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 9:56am UTC](https://community.netdata.cloud/t/aborted-installation/2963/34 "2022-06-09T09:56:44Z")
Both of them running CentOS 7.9? What about hardware/cloud provider, are those machines identical? This is really strange (not working in v1.35-1) but yes let’s elaborate on this also. ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 10:02am UTC](https://community.netdata.cloud/t/aborted-installation/2963/35 "2022-06-09T10:02:29Z")
No they are not identical machines, one is: CentOS Linux • 2.794 GHz • 64 Cores • x86\_64 • 252 GiB RAM • 1.7 TiB HD Linux • 3.10.0-1160.66.1.el7.x86\_64 the other where is not working are: ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 10:03am UTC](https://community.netdata.cloud/t/aborted-installation/2963/36 "2022-06-09T10:03:04Z")
CentOS Linux • 2.794 GHz • 32 Cores • x86\_64 • 64 GiB RAM • 760 GB HD Linux • 3.10.0-1160.66.1.el7.x86\_64 ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 1:56pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/37 "2022-06-09T13:56:28Z")
> [@Tasos\_Katsoulas](#): > > netdata -v Hey Tasos, I had tried a clean install in another server identical of the 64GiB RAM before, I first use the kickstart as you told me, after that I grab the code on NetData cloud to add a new node and the out put is it: Downloading newest version of updater script. //usr/libexec/netdata/netdata-updater.sh: line 423: /tmp/netdata-updater-oOO0OOQkvT/netdata-updater.sh: Permission denied FAILED The following non-fatal warnings or errors were encountered: - Command “//usr/libexec/netdata/netdata-updater.sh --not-running-from-cron” failed with exit code 1. ABORTED Failed to update existing Netdata install at /. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 2:29pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/38 "2022-06-09T14:29:31Z")
I have no problem to check with you every issue in this thread (we should consider fork new issues in new topics) , but to reduce the amount of messages, could you always state the `netdata -v` (or even better the `netdata -W buildinfo`), the host OS and exact section in our docs that you follow to do an action for the host in question? ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 2:35pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/39 "2022-06-09T14:35:08Z")
netdata -v netdata v1.35.0-1-nightly netdata -W buildinfo Version: netdata v1.35.0-1-nightly Configure options: ‘–build=x86\_64-redhat-linux-gnu’ ‘–host=x86\_64-redhat-linux-gnu’ ‘–program-prefix=’ ‘–exec-prefix=/usr’ ‘–bindir=/usr/bin’ ‘–sbindir=/usr/sbin’ ‘–datadir=/usr/share’ ‘–includedir=/usr/include’ ‘–sharedstatedir=/var/lib’ ‘–mandir=/usr/share/man’ ‘–infodir=/usr/share/info’ ‘–with-bundled-libJudy’ ‘–with-bundled-protobuf’ ‘–prefix=/usr’ ‘–sysconfdir=/etc’ ‘–localstatedir=/var’ ‘–libexecdir=/usr/libexec’ ‘–libdir=/usr/lib’ ‘–with-zlib’ ‘–with-math’ ‘–with-user=netdata’ ‘–disable-dependency-tracking’ ‘build\_alias=x86\_64-redhat-linux-gnu’ ‘host\_alias=x86\_64-redhat-linux-gnu’ ‘CFLAGS=-O2 -g -pipe -Wall -Wp,-D\_FORTIFY\_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -m64 -mtune=generic’ 'LDFLAGS=-Wl,-z,relro ’ ‘CXXFLAGS=-O2 -g -pipe -Wall -Wp,-D\_FORTIFY\_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -m64 -mtune=generic’ ‘PKG\_CONFIG\_PATH=:/usr/lib/pkgconfig:/usr/share/pkgconfig’ Install type: binpkg-rpm Binary architecture: x86\_64 Packaging distro: Features: dbengine: YES Native HTTPS: YES Netdata Cloud: YES ACLK Next Generation: YES ACLK-NG New Cloud Protocol: YES ACLK Legacy: NO TLS Host Verification: YES Machine Learning: YES Stream Compression: NO Libraries: protobuf: YES (bundled) jemalloc: NO JSON-C: YES libcap: NO libcrypto: YES libm: YES tcalloc: NO zlib: YES Plugins: apps: YES cgroup Network Tracking: YES CUPS: NO EBPF: YES IPMI: YES NFACCT: NO perf: YES slabinfo: YES Xen: NO Xen VBD Error Tracking: NO Exporters: AWS Kinesis: NO GCP PubSub: NO MongoDB: NO Prometheus Remote Write: YES CentOS 7.9 First this link: [Install Netdata with kickstart.sh | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/kickstart) and them: wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh --claim-token --claim-url [https://app.netdata.cloud](https://app.netdata.cloud) From netdata clud I hope that helps you to understand. Many thanks. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 2:51pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/40 "2022-06-09T14:51:18Z")
You bumped into an upstream issue : [fix(updater): fix updating when using `--force-update` and new version of the updater script is available by ilyam8 · Pull Request #13104 · netdata/netdata · GitHub](https://github.com/netdata/netdata/pull/13104) **EDITED: This issue may not be correlated eventually** You can track the progress there In a nutshell, kickstart script first updates the Agent and then claim it, if the first fail it stops. Let me try find you a workaround [Previous page](https://community.netdata.cloud/t/aborted-installation/2963.md?page=1) [Next page](https://community.netdata.cloud/t/aborted-installation/2963.md?page=3)