# Aborted Installation **URL:** \ **Category:** Help\ **Tags:** aclk, installation, agent\ **Created:** [June 6, 2022, 8:08am UTC](https://community.netdata.cloud/t/aborted-installation/2963 "2022-06-06T08:08:18Z")\ **Posts on this page:** 8\ **Page:** 3
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 3:00pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/41 "2022-06-09T15:00:24Z")
I see ☹ So the correct command to do now is: wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh --force-update ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 3:13pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/42 "2022-06-09T15:13:34Z")
no (not sure to be honest) give me one second ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 9, 2022, 4:26pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/43 "2022-06-09T16:26:38Z")
May I ask something obvious but important, does the kickstart script (with the claim tokens from cloud) prompts you to run it as sudoer? This script requires privileged access ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 9, 2022, 5:05pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/44 "2022-06-09T17:05:46Z")
> [@Leandro\_Aguiar](#): > > wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh Yes I do it as sudoer. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [June 10, 2022, 4:52pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/45 "2022-06-10T16:52:32Z")
@Austin_Hemmelgarn could you give us a hand here? Thanks! ---
**Author:** ![Austin\_Hemmelgarn](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/austin_hemmelgarn/32/4495_2.png) [@Austin\_Hemmelgarn](https://community.netdata.cloud/u/Austin_Hemmelgarn)\ **Post date:** [June 10, 2022, 6:24pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/46 "2022-06-10T18:24:38Z")
If the goal is _just_ to claim the agent, then you can skip attempting an update by adding `--claim-only` to the options (this will still run an install if there is no existing install, but will not try to update if there is no existing install). As far as permissions, the kickstart script should actually _not_ be run using `sudo`, it will prompt automatically when and if it need elevated permissions. Running it as root is fine, it’s just that things get a bit strange if you try to run it under `sudo` and not directly as root or normally as a regular user. ---
**Author:** ![Leandro\_Aguiar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/leandro_aguiar/32/1877_2.png) [@Leandro\_Aguiar](https://community.netdata.cloud/u/Leandro_Aguiar)\ **Post date:** [June 12, 2022, 11:14am UTC](https://community.netdata.cloud/t/aborted-installation/2963/47 "2022-06-12T11:14:44Z")
Hey Austin, many thanks it works but when I reboot some servers to trivial updates it’s missing some data from Netdata cloud. Please check the attached images and please let me know how to solve it. Many thanks. ![Schermata 2022-06-12 alle 07.09.00](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/a/a56c80c1419c384610adc683a762d030fbdd0545.png) ![Schermata 2022-06-12 alle 07.09.08](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/a/a09c71db7f910deadeee0bc9471c2c9cbb744932.png) ---
**Author:** ![Carlos-Eduardo](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/carlos-eduardo/32/3659_2.png) [@Carlos-Eduardo](https://community.netdata.cloud/u/Carlos-Eduardo)\ **Post date:** [May 4, 2024, 3:17pm UTC](https://community.netdata.cloud/t/aborted-installation/2963/48 "2024-05-04T15:17:13Z")
Hello everyone, I’m facing a similar problem to the one presented in this thread. I’m trying to install NetData on my HP Proliant DL-560 server - OS: Proxmox 8.2.2 and it aborts the installation and freezes with the following message: ![Captura de tela 2024-05-03 163430](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/f/fa80d633a55fa7191003398f62ddcdcebd85ad47.png) [Previous page](https://community.netdata.cloud/t/aborted-installation/2963.md?page=2)