# Agent Node cannot connect to cloud

**URL:** <https://community.netdata.cloud/t/agent-node-cannot-connect-to-cloud/5663>\
**Category:** Help\
**Created:** [August 5, 2024, 10:19am UTC](https://community.netdata.cloud/t/agent-node-cannot-connect-to-cloud/5663 "2024-08-05T10:19:44Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![pgro](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/pgro/32/2654_2.png) [@pgro](https://community.netdata.cloud/u/pgro)\
**Post date:** [August 5, 2024, 10:19am UTC](https://community.netdata.cloud/t/agent-node-cannot-connect-to-cloud/5663/1 "2024-08-05T10:19:44Z")

</div>

Hallo Everyone,

I cannot attach my Agent to Cloud. As per api/v1. I have already deleted cloud.d and re-claimed with kick starter and --claim-id “$(uuidgen)” at the end.

```
"cloud-enabled": true,
"cloud-available": true,
"agent-claimed": true,
"aclk-available": false,

```

also my ./netdatacli aclk-state

```auto
ACLK Available: Yes
ACLK Version: 2
Protocols Supported: Protobuf
Protocol Used: Protobuf
MQTT Version: 5
Claimed: Yes
Claimed Id: <snip>
Cloud URL: https://app.netdata.cloud
Online: No
Reconnect count: 0
Banned By Cloud: No
Next Connection Attempt At: 2024-08-05 13:19:25
Last Backoff: 166.357

```

appreciate if any idea arises.

Thank you