# Alerts not being cleared in Pagerduty

**URL:** <https://community.netdata.cloud/t/alerts-not-being-cleared-in-pagerduty/5547>\
**Category:** Help\
**Created:** [June 17, 2024, 2:47pm UTC](https://community.netdata.cloud/t/alerts-not-being-cleared-in-pagerduty/5547 "2024-06-17T14:47:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![0xfab10](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/0xfab10/32/3751_2.png) [@0xfab10](https://community.netdata.cloud/u/0xfab10)\
**Post date:** [June 17, 2024, 2:47pm UTC](https://community.netdata.cloud/t/alerts-not-being-cleared-in-pagerduty/5547/1 "2024-06-17T14:47:15Z")

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Hi there,

thanks for reading and potentially helping!

## Problem/Question

- We are using the Netdata - Pagerduty integration
- The alerts are never resolved on pagerduty
- If I run `alarm-notify.sh test` all 3 types get send correctly: WARN, CRITICAL, CLEAR
- I have seen a similar thread in this forum ([Not sending CLEAR to Alerta.io](https://community.netdata.cloud/t/not-sending-clear-to-alerta-io/3573))
  - I have made sure that this option (`options: no-clear-notification`) is not set in the alert configs I was using
  - I have set-up a minimal config and verified that the problem is still there

- In my `health_alarm_notify.conf` I have set the `clear_alarm_always='YES'`
- I have modified the `alarm-notify.sh` to add some more debug info and, the script is never called when the alert is resolved in netdata

## Environment/Browser/Agent’s version etc

- Netdata v1.44
- Self hosted

Thanks for helping out.

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**Author:** ![Hecate\_R](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/hecate_r/32/3788_2.png) [@Hecate\_R](https://community.netdata.cloud/u/Hecate_R)\
**Post date:** [July 16, 2024, 7:05am UTC](https://community.netdata.cloud/t/alerts-not-being-cleared-in-pagerduty/5547/2 "2024-07-16T07:05:17Z")

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Same here and it’s very annoying, commenting to have answer notification
