# Borked installation and inability to re-install/un-install **URL:** \ **Category:** Help\ **Tags:** agent\ **Created:** [August 17, 2023, 5:59pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574 "2023-08-17T17:59:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mikehermary](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mikehermary](https://community.netdata.cloud/u/mikehermary)\ **Post date:** [August 17, 2023, 5:59pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/1 "2023-08-17T17:59:52Z")
Hello, I tried installing the agent on my client’s Linux Ubuntu 20.04 LTS server using wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh. The process never completed and I need to terminate the process using control + c. I have since tried re-installing the agent using wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh --reinstall-clean. The process starts, but it jams up during the reinstallation process. I have to force quit it using control + c. I have also tried uninstalling Netdata using the uninstall script, but the following errors are displayed: - FATAL: netdata-uninstaller.sh: FAILED TO UNINSTALL NETDATA: Failed to completely remove Netdata from this system. FAILED - Command “sudo /tmp/netdata-kickstart-Mh6ltrS8oT/netdata-uninstaller.sh --yes” failed with exit code 1 When I navigate to the /etc/netdata directory, only the netdata-updater.conf netdata.conf files are in the directory. There is no .environment file in the /etc/netdata directory. The /var/lib/netdata directory contains dbengine\_multihost\_size etc god-jobs-statuses.json lock netdata.api.key pythond-jobs-statuses.json registry. The /var/cache/netdata directory contains .netdata\_bash\_sleep\_timer\_fifo context-meta.db-shm dbengine dbengine-tier2 netdata-meta.db netdata-meta.db-wal context-meta.db context-meta.db-wal dbengine-tier1 ml.db netdata-meta.db-shm I have tried manually uninstalling the Netdata agent, but had no success. Results from sudo find / -d -name netdata command: - /opt/netdata/bin/srv/netdata - /opt/netdata/bin/netdata - /opt/netdata/usr/share/netdata - /opt/netdata/usr/libexec/netdata - /opt/netdata/usr/lib/netdata/system/initd/init.d/netdata - /opt/netdata/usr/lib/netdata/system/lsb/init.d/netdata - /opt/netdata/usr/lib/netdata/system/freebsd/rc.d/netdata - /opt/netdata/usr/lib/netdata/system/logrotate/netdata - /opt/netdata/usr/lib/netdata/system/openrc/conf.d/netdata - /opt/netdata/usr/lib/netdata/system/openrc/init.d/netdata - /opt/netdata/usr/lib/netdata - /opt/netdata/etc/netdata - /opt/netdata/var/cache/netdata - /opt/netdata/var/log/netdata - /opt/netdata/var/lib/netdata - /opt/netdata - /usr/libexec/netdata - /etc/init.d/netdata - /etc/netdata - /etc/logrotate.d/netdata - /etc/default/netdata - /var/cache/netdata - /var/log/netdata - /var/lib/netdata /opt/netdata/bin/srv/netdata - /opt/netdata/bin/netdata - /opt/netdata/usr/share/netdata - /opt/netdata/usr/libexec/netdata - /opt/netdata/usr/lib/netdata/system/initd/init.d/netdata - /opt/netdata/usr/lib/netdata/system/lsb/init.d/netdata - /opt/netdata/usr/lib/netdata/system/freebsd/rc.d/netdata - /opt/netdata/usr/lib/netdata/system/logrotate/netdata - /opt/netdata/usr/lib/netdata/system/openrc/conf.d/netdata - /opt/netdata/usr/lib/netdata/system/openrc/init.d/netdata - /opt/netdata/usr/lib/netdata - /opt/netdata/etc/netdata - /opt/netdata/var/cache/netdata - /opt/netdata/var/log/netdata - /opt/netdata/var/lib/netdata - /opt/netdata - /usr/libexec/netdata - /etc/init.d/netdata - /etc/netdata - /etc/logrotate.d/netdata - /etc/default/netdata - /var/cache/netdata - /var/log/netdata - /var/lib/netdata Any suggestion on how to fix these issues? Cheers, ---
**Author:** ![ilyam8](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ilyam8/32/134_2.png) [@ilyam8](https://community.netdata.cloud/u/ilyam8)\ **Post date:** [August 17, 2023, 6:05pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/2 "2023-08-17T18:05:26Z")
Hi, @mikehermary. > The process never completed and I need to terminate the process using control + c. The output would be very helpful. Without it, it is not possible to identify the problem. To completely remove everything: ```auto systemctl status netdata # check if there is instance running^^, if yes do systemctl stop netdata dpkg -l | grep netdata apt-get purge "LIST OF PACKAGES FROM PREV COMMAND IF ANY" rm -rf /var/log/netdata rm -rf /var/lib/netdata rm -rf /var/cache/netdata rm -rf /etc/netdata rm /etc/cron.daily/netdata-updater userdel -r netdata ``` Everything should be removed, try re-installing ---
**Author:** ![mikehermary](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mikehermary](https://community.netdata.cloud/u/mikehermary)\ **Post date:** [August 17, 2023, 6:43pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/3 "2023-08-17T18:43:17Z")
> [@ilyam8](#): > > `systemctl status netdata` Hello, I completed the purge and removed all of the those directories plus /opt/netdata manually. After that, I ran `wget -O /tmp/netdata-kickstart.sh https://my-netdata.io/kickstart.sh && sh /tmp/netdata-kickstart.sh --stable-channel --claim-token UVjjkf10xi0DLoI74_8PqRvHoyi27rKS0ERdfgVf0NRhf-9S0cvi1aDF34hcyxwaPxyZWr2iz-dZkZR40zZg_P9_inVO0_0BjcvCXY1GtwKypcrGVIjqmcgj3qVrb0Xu_1t2g2Q --claim-rooms b8955d1b-94f6-4ddd-b042-b576dcd609d8 --claim-url https://app.netdata.cloud`. The installation process completed, but with errors. I have included them below. `dpkg: unrecoverable fatal error, aborting: unknown system user 'netdata' in statoverride file; the system user got removed before the override, which is most probably a packaging bug, to recover you can remove the override manually with dpkg-statoverride E: Sub-process /usr/bin/dpkg returned an error code (2)` `Failed to install repository configuration package.` `Could not install native binary packages, falling back to alternative installation method.` `Failed to start netdata.service: Unit netdata.service is masked.` `Netdata service still not started, attempting another forced restart by running '/opt/netdata/bin/netdata '` `sudo systemctl status netdata netdata.service Loaded: masked (Reason: Unit netdata.service is masked.) Active: inactive (dead)` Cheers, ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [August 18, 2023, 8:47am UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/4 "2023-08-18T08:47:10Z")
Hi @mikehermary Could you check `/var/lib/dpkg/statoverride` and if `netdata` is there, remove it manually and re-try? ---
**Author:** ![mikehermary](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mikehermary](https://community.netdata.cloud/u/mikehermary)\ **Post date:** [August 18, 2023, 7:31pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/5 "2023-08-18T19:31:24Z")
> [@Manolis\_Vasilakis](#): > > /var/lib/dpkg/statoverride Hello, I have removed the netdata related stuff from that file and tried a fresh installation. Again it has failed, and the installer seems to hang during the process. This sometimes happens when I am updating packages on the server. I usually use control + c to cancel the updates and try again. A second attempt usually works without issues. Does this mean something is buggered up on the server? I know this is outside of the scope of Netdata, but any suggestions are greatly appreciated. Cheers, ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [August 21, 2023, 8:47am UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/6 "2023-08-21T08:47:52Z")
Hey! Not sure. I don’t have much experience on package management on Ubuntu, I’m afraid I can’t help there much. When you say it hangs during the process, what exactly do you mean? Can you provide some output? Thanks. ---
**Author:** ![mikehermary](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mikehermary](https://community.netdata.cloud/u/mikehermary)\ **Post date:** [August 24, 2023, 4:20pm UTC](https://community.netdata.cloud/t/borked-installation-and-inability-to-re-install-un-install/4574/7 "2023-08-24T16:20:22Z")
> [@Manolis\_Vasilakis](#): > > /var/lib/dpkg Hello, When I run the command `sudo apt update` on the server, the process begins and the percentage meter starts to rise, but then stops. Most times I have to force quit the process by using Control + C. Other times, it eventually continues and finds the updates. I have done some reading and I am wondering if the repositories used on the server are not functioning correctly. All of my other servers that are similarly setup do not experience these issues. I know this is out of scope for Netdata support, but any tips are greatly appreciated. Cheers,