# Can't Sign in to Netdata Cloud after removing old space **URL:** \ **Category:** Help\ **Tags:** cloud\ **Created:** [March 23, 2025, 5:28pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459 "2025-03-23T17:28:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 23, 2025, 5:28pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/1 "2025-03-23T17:28:49Z")
I tried to move all my nodes to another space, I created a new one and deleted the old one and since then I’m unable to sign in to my Netdata Cloud account, I’m getting redirected to the same login page every time I try to login either using Google or Github, I even tried email without success, I had two nodes in my space, I still can access the nodes directly but since some features require cloud, I want to restore/recreated my account ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 24, 2025, 10:09am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/2 "2025-03-24T10:09:04Z")
Hi @Haroune_Mohammedi, I can see you have an account associated with a single space, there’s no need for restore/recreate. From the Cloud side everything looks correct. Could you try to login with a different browser and check if the problem persists? ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 24, 2025, 2:09pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/3 "2025-03-24T14:09:26Z")
Thank you for your response @car12o I indeed was able to delete and recreate my account, but I’m not able to correctly connect one of the nodes, for some reason, I can’t see historical data from one node but it works as expected for the other ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 24, 2025, 2:12pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/4 "2025-03-24T14:12:33Z")
Here’s a screenshot, I can’t even access the last hour data but the live data is streaming just fine ![Screenshot 2025-03-24 at 15.10.31](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/a/a3c4df11b83946cc0168fe39c2c5a777f22646b9.png) ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 24, 2025, 2:20pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/5 "2025-03-24T14:20:24Z")
I tried to “Reconnect” the node following the documentation [here](https://learn.netdata.cloud/docs/netdata-cloud/connect-agent-to-cloud#reconnect) and now I can’t even sign in, here’s a video showing what’s happening [Watch 2025-03-24 15-14-41 | Streamable](https://streamable.com/l0xmsl) But I can still access the live data from this node in the my cloud account ! ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 24, 2025, 2:29pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/6 "2025-03-24T14:29:42Z")
Got it, thanks for sharing the video. We will try to address it asap. ---
**Author:** ![kapantzak](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/kapantzak/32/3832_2.png) [@kapantzak](https://community.netdata.cloud/u/kapantzak)\ **Post date:** [March 24, 2025, 2:35pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/7 "2025-03-24T14:35:27Z")
Hey @Haroune_Mohammedi can you try deleting browser cache, cookies etc or try from incognito window? Do you still face the same issue? ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 24, 2025, 2:47pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/8 "2025-03-24T14:47:20Z")
I’m able to sign in using an incognito window but I still can’t see the historical data before the re-connection of the node to the cloud, but live data is being streamed just fine ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 25, 2025, 10:11am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/9 "2025-03-25T10:11:51Z")
Claiming a node to the Cloud doesn’t change agent data retention, also agent data is not streamed to the Cloud but rather the Cloud queries the agent in real time to display data on the Cloud UI. So do you see more data on the agent dashboard than on the Cloud? ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 10:45am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/10 "2025-03-25T10:45:20Z")
Exactly, I can see the whole history in the agent but not in the Cloud ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 25, 2025, 10:46am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/11 "2025-03-25T10:46:42Z")
Could you share both screenshots, one from the agent and another from Cloud? ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 10:54am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/12 "2025-03-25T10:54:23Z")
Agent: ![Screenshot 2025-03-25 at 11.52.22](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/a/acb4bff0254556bf0649e4a3e701e1154d5dc99e.png) Cloud: ![Screenshot 2025-03-25 at 11.52.04](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/1/1133bcd8b132967e64954a8b9eb0b6778b47736f.png) ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 25, 2025, 11:03am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/13 "2025-03-25T11:03:59Z")
I think the problem is the scale you are comparing both charts. Could you please set the same time window for both charts? You can do it at the date time picker in the top right corner. ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 11:13am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/14 "2025-03-25T11:13:10Z")
I lost access to the Cloud now, I’m back to the infinite loop when trying to sing in ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 11:15am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/15 "2025-03-25T11:15:11Z")
Agent Screenshot matching the same scale of the previous Cloud screenshot: ![Screenshot 2025-03-25 at 12.14.36](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/f/f4adaf266adbc74f3e2e5faa0510ddee6d1294e0.png) ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 25, 2025, 11:31am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/16 "2025-03-25T11:31:33Z")
So now charts matching, everything is good regarding historical data, right? About the infinite loop, we will take a look. ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 11:34am UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/17 "2025-03-25T11:34:04Z")
No, it’s not, the cloud is missing half the data, let me re-post the screenshots side-by-side Agent: ![Screenshot 2025-03-25 at 12.14.36](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/f/f4adaf266adbc74f3e2e5faa0510ddee6d1294e0.png) Cloud: ![Screenshot 2025-03-25 at 11.52.04](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/1/1133bcd8b132967e64954a8b9eb0b6778b47736f.png) ---
**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\ **Post date:** [March 25, 2025, 12:04pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/18 "2025-03-25T12:04:25Z")
I think on the agent dashboard, we are seeing data from more than one node since it’s selected the `metrics` tab which aggregates all nodes. You could either: - select the single node view tab as you are doing on Cloud - select `metrics` tab but group the chart by node ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 12:09pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/19 "2025-03-25T12:09:37Z")
I’m AFK now, I’ll do that whenever I’m back home ---
**Author:** ![Haroune\_Mohammedi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/haroune_mohammedi/32/4503_2.png) [@Haroune\_Mohammedi](https://community.netdata.cloud/u/Haroune_Mohammedi)\ **Post date:** [March 25, 2025, 3:10pm UTC](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459/20 "2025-03-25T15:10:09Z")
You’re right, for some reason, it created a new node in the dashboard and marked the old one as stale, maybe because of reconnecting ? How can I tell it that those are the same node ? ![Screenshot 2025-03-25 at 16.07.29](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/3/38f57a15ce47457587336bcd147fd54153d37ea8.png) [Next page](https://community.netdata.cloud/t/cant-sign-in-to-netdata-cloud-after-removing-old-space/7459.md?page=2)