# Cloud panel not accessible

**URL:** <https://community.netdata.cloud/t/cloud-panel-not-accessible/2500>\
**Category:** Help\
**Tags:** cloud\
**Created:** [February 1, 2022, 12:41pm UTC](https://community.netdata.cloud/t/cloud-panel-not-accessible/2500 "2022-02-01T12:41:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![tak](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tak/32/1034_2.png) [@tak](https://community.netdata.cloud/u/tak)\
**Post date:** [February 1, 2022, 12:41pm UTC](https://community.netdata.cloud/t/cloud-panel-not-accessible/2500/1 "2022-02-01T12:41:35Z")

</div>

Good morning,

app.netdata.cloud seems to drop my web traffic, although it answers my pings and others can access it ok, so I don’t believe its down. I’ve always accessed it from a ProtonVPN IP address, perhaps we’ve been inadvertently flagged as spooky. Please can you help?

Thanks

## Problem/Question

Web traffic times out with no response

## Environment/Browser

Firefox latest stable on Ubuntu, ProtonVPN IP address

## What I expected to happen

Cloud panel to load