# ERR\_SSL\_PROTOCOL\_ERROR :19999 not work / proxmox

**URL:** <https://community.netdata.cloud/t/err-ssl-protocol-error-19999-not-work-proxmox/4655>\
**Category:** Help\
**Created:** [September 13, 2023, 7:01pm UTC](https://community.netdata.cloud/t/err-ssl-protocol-error-19999-not-work-proxmox/4655 "2023-09-13T19:01:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ledled](https://avatars.discourse-cdn.com/v4/letter/l/ba9def/32.png) [@ledled](https://community.netdata.cloud/u/ledled)\
**Post date:** [September 13, 2023, 7:01pm UTC](https://community.netdata.cloud/t/err-ssl-protocol-error-19999-not-work-proxmox/4655/1 "2023-09-13T19:01:57Z")

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HI

have now gone through the instructions `https://learn.netdata.cloud/docs/installing/` and have installed in proxmox (shell) that

> wget -O /tmp/netdata-kickstart.sh [https://my-netdata.io/kickstart.sh](https://my-netdata.io/kickstart.sh) && sh /tmp/netdata-kickstart.sh --stable-channel --disable-telemetry

when calling my server ip: with port 19999 i get the message

```auto
This website cannot provide a secure connection
195.xxx.xxx.xxx has sent an invalid response.

Try to run Windows network diagnostics.
ERR_SSL_PROTOCOL_ERROR

```

then i search for permissions of the files… they should be set in `/usr/share/netdata/web/index.html`

but in my case there is no /web folder but `/usr/share/netdata/www/` with many subfolders

am i wrong ? is the instruction old ? what am i doing wrong 😉 thanks

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<div class="post-metadata">

**Author:** ![ilyam8](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ilyam8/32/134_2.png) [@ilyam8](https://community.netdata.cloud/u/ilyam8)\
**Post date:** [September 13, 2023, 7:52pm UTC](https://community.netdata.cloud/t/err-ssl-protocol-error-19999-not-work-proxmox/4655/2 "2023-09-13T19:52:23Z")

</div>

Hey, @ledled. I think you are using `https://` when accessing IP:19999, but it is not HTTPS. Try `http://IP:19999`.

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<div class="post-metadata">

**Author:** ![ledled](https://avatars.discourse-cdn.com/v4/letter/l/ba9def/32.png) [@ledled](https://community.netdata.cloud/u/ledled)\
**Post date:** [September 13, 2023, 8:53pm UTC](https://community.netdata.cloud/t/err-ssl-protocol-error-19999-not-work-proxmox/4655/3 "2023-09-13T20:53:37Z")

</div>

You are a wonderful person 😉 but you surely know that… thank you -.-