# False alert: Netdata Cloud is not able to reach the node

**URL:** <https://community.netdata.cloud/t/false-alert-netdata-cloud-is-not-able-to-reach-the-node/3527>\
**Category:** Help\
**Tags:** cloud\
**Created:** [November 15, 2022, 12:36pm UTC](https://community.netdata.cloud/t/false-alert-netdata-cloud-is-not-able-to-reach-the-node/3527 "2022-11-15T12:36:16Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![finalwebsites](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/finalwebsites/32/1443_2.png) [@finalwebsites](https://community.netdata.cloud/u/finalwebsites)\
**Post date:** [November 15, 2022, 8:48pm UTC](https://community.netdata.cloud/t/false-alert-netdata-cloud-is-not-able-to-reach-the-node/3527/3 "2022-11-15T20:48:04Z")

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> [@dimko](#):
>
> Can you share your node id so we can investigate what’s happening with your node’s connectivity in Netdata Cloud side?

Can I find the node ID inside the URL or somewhere else?

> [@dimko](#):
>
> Could you also share what are other problems you’re facing?

> [@View alert link in email ends in a warning via Netdata cloud](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528):
>
> Hi, since ~1 week it’s not possible anymore to check an alert that was send via E-mail. Whenever I click on the link I see the warning " We couldn’t find the alert" instead. So actually I can’t investigate all the alerts anymore frowning

> [@web\_log\_1m\_unmatched alerts after recent update](https://community.netdata.cloud/t/web-log-1m-unmatched-alerts-after-recent-update/3117):
>
> Hi, I did the updates for ~10 server (Ubuntu 20.04) and for one server I see the alert from time to time. I have read the information here [web\_log\_1m\_unmatched](https://community.netdata.cloud/t/web-log-1m-unmatched/2536) But I don’t think that something in the log format is changed. All servers are configured via the same server panel and all servers are hosted via the same provider. Any idea why this might happen? It’s very random sometimes twice a day and then no alert for ~2 days.

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_[View the full topic](https://community.netdata.cloud/t/false-alert-netdata-cloud-is-not-able-to-reach-the-node/3527)._