# Issues installing Netdata on servers **URL:** \ **Category:** Help\ **Tags:** cloud, installation, agent, node-claiming\ **Created:** [January 27, 2022, 2:22pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476 "2022-01-27T14:22:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![John\_Aucoin](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/john_aucoin/32/1486_2.png) [@John\_Aucoin](https://community.netdata.cloud/u/John_Aucoin)\ **Post date:** [January 27, 2022, 2:22pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/1 "2022-01-27T14:22:32Z")
I am new to Netdata and trying to install the agent on some servers to test. When I paste the install code from my cloud account it begins fine and installs but at the end I am getting the following issue Extracting public key from private key. writing RSA key Failed to connect to [https://app.netdata.cloud](https://app.netdata.cloud), return code 60 Connection attempt 1 failed. Retry in 1s. Failed to connect to [https://app.netdata.cloud](https://app.netdata.cloud), return code 60 Connection attempt 2 failed. Retry in 2s. Failed to connect to [https://app.netdata.cloud](https://app.netdata.cloud), return code 60 Connection attempt 3 failed. Retry in 3s. grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory Failed to claim node with the following error message:“Unknown HTTP error message” WARNING Unable to claim node, you must do so manually. I have tried this on multiple servers and get the same results. Any help would be appreciated. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [January 31, 2022, 5:47pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/2 "2022-01-31T17:47:14Z")
Hello @John_Aucoin sorry for the late response, welcome in our community. Let me help you. Have you installed the Agent in the the particular node? What steps have you made so far? ---
**Author:** ![John\_Aucoin](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/john_aucoin/32/1486_2.png) [@John\_Aucoin](https://community.netdata.cloud/u/John_Aucoin)\ **Post date:** [January 31, 2022, 11:03pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/3 "2022-01-31T23:03:04Z")
I have copied the code from my account and tried to install it on multiple servers. It installs the net data client fine but never claims Thanks John ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [February 1, 2022, 12:10pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/4 "2022-02-01T12:10:27Z")
Ok, let’s be more specific and focus on one node. Could you please answer to the followings: - Node’s OS, version of kernel - Share your Netdata version and build (run `netdata -W buildinfo` ) - Could you access the Agent’s dashboard in this host? (It listens on port :19999) ---
**Author:** ![g4br13l24](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/g4br13l24/32/1969_2.png) [@g4br13l24](https://community.netdata.cloud/u/g4br13l24)\ **Post date:** [July 14, 2022, 5:10pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/5 "2022-07-14T17:10:26Z")
Did you solve this issue? I think it is a kernel or SO related issue, not sure. In a Debian 8 relase the issue is present, but not in a Debian 10. I solved the problem using: export PATH=“/opt/netdata/bin:${PATH}” I used this solution from [[Feat]: netdata-claim.sh is too cryptic, documentation missing · Issue #12186 · netdata/netdata · GitHub](https://github.com/netdata/netdata/issues/12186) ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [July 14, 2022, 6:21pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/6 "2022-07-14T18:21:25Z")
Hello @g4br13l24 and welcome into our community You mean that you faced the same error ```auto . . .I am getting the following issue Extracting public key from private key. writing RSA key Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 1 failed. Retry in 1s. Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 2 failed. Retry in 2s. Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 3 failed. Retry in 3s. grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory Failed to claim node with the following error message:“Unknown HTTP error message” WARNING Unable to claim node, you must do so manually. ``` And it resolved just by adding/including the Netdata’s bin (you have static builds that’s why Agent is under /opt) folder into your path? I am just curious not arguing, I am just aware that error code 60 is related to ca-certificates issues. I think that just an update of the ca-certificates fixes the issue. ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [July 14, 2022, 6:30pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/7 "2022-07-14T18:30:44Z")
I will try to reproduce it in Debian 8 and let you know 🙂 🙂 ---
**Author:** ![g4br13l24](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/g4br13l24/32/1969_2.png) [@g4br13l24](https://community.netdata.cloud/u/g4br13l24)\ **Post date:** [July 14, 2022, 9:58pm UTC](https://community.netdata.cloud/t/issues-installing-netdata-on-servers/2476/8 "2022-07-14T21:58:57Z")
Hello @Tasos_Katsoulas Thank you! Yes, I faced same issue. ```auto Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 1 failed. Retry in 1s. Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 2 failed. Retry in 2s. Failed to connect to https://app.netdata.cloud, return code 60 Connection attempt 3 failed. Retry in 3s. grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory grep: /opt/netdata/var/lib/netdata/cloud.d/tmpout.txt: No such file or directory Failed to claim node with the following error message:“Unknown HTTP error message” ``` I’m pretty sure the above message it was the same, with 60 error code.