# Lost Connectivity/Directory Access Issue on Reinstall

**URL:** <https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874>\
**Category:** Help\
**Tags:** cloud\
**Created:** [October 25, 2021, 2:16pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874 "2021-10-25T14:16:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ryan\_Miller](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_miller/32/1250_2.png) [@Ryan\_Miller](https://community.netdata.cloud/u/Ryan_Miller)\
**Post date:** [October 25, 2021, 2:16pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/1 "2021-10-25T14:16:33Z")

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I had two nodes lose connectivity roughly a month ago. Both nodes run CentOS 7. I tried running --reinstall without success. I uninstalled then installed fresh and am getting:

“shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory”

and

“job-working-directory: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory”

The node is reclaimed but never sends data. I verified that netdata is running with systemctl status.

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**Author:** ![Christopher\_Akritid1](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/christopher_akritid1/32/419_2.png) [@Christopher\_Akritid1](https://community.netdata.cloud/u/Christopher_Akritid1)\
**Post date:** [October 25, 2021, 3:22pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/2 "2021-10-25T15:22:28Z")

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Hi @Ryan_Miller and welcome to the community forum!  
About a month ago is when “Let’s Encrypt” changed their verification. Plz check if [Certificate verification error connecting to the cloud](https://community.netdata.cloud/t/certificate-verification-error-connecting-to-the-cloud/1790) resolves the issue for you first.

The messages you see may or may not be related to the connectivity so let’s check those too. Where do you see them? `error.log` or when you’re running something?

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**Author:** ![Ryan\_Miller](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_miller/32/1250_2.png) [@Ryan\_Miller](https://community.netdata.cloud/u/Ryan_Miller)\
**Post date:** [October 25, 2021, 3:50pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/3 "2021-10-25T15:50:36Z")

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The directory errors are on the install.

The TLS cert errors are in the error log.

The error log laso has these two repeating errors:

MAIN : PROCFILE: Cannot open file ‘/etc/netdata/apps\_groups.conf’ (errno 2, No such file or directory)

MAIN : Cannot read process groups configuration file ‘/etc/netdata/apps\_groups.conf’. Will try ‘/usr/lib/netdata/conf.d/apps\_groups.conf’

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<div class="post-metadata">

**Author:** ![Ryan\_Miller](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_miller/32/1250_2.png) [@Ryan\_Miller](https://community.netdata.cloud/u/Ryan_Miller)\
**Post date:** [October 25, 2021, 3:58pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/4 "2021-10-25T15:58:58Z")

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running yum update ca-certificates fixed the connectivity issue

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<div class="post-metadata">

**Author:** ![copi](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/copi/32/1176_2.png) [@copi](https://community.netdata.cloud/u/copi)\
**Post date:** [October 26, 2021, 6:56am UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/5 "2021-10-26T06:56:14Z")

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Hey @Ryan_Miller, glad that the connectivity issues has been fixed. Are you still facing issues with the other errors?  
Have you deleted/moved/re-created any directory? Usually cwd errors are related with those actions.

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**Author:** ![Ryan\_Miller](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_miller/32/1250_2.png) [@Ryan\_Miller](https://community.netdata.cloud/u/Ryan_Miller)\
**Post date:** [November 30, 2021, 1:06pm UTC](https://community.netdata.cloud/t/lost-connectivity-directory-access-issue-on-reinstall/1874/6 "2021-11-30T13:06:33Z")

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I haven’t addressed the other errors I saw. They don’t appear to be affecting the performance of the monitor.