# Netedata Offline Installation Problems **URL:** \ **Category:** Help\ **Tags:** installation, agent\ **Created:** [March 2, 2023, 11:35am UTC](https://community.netdata.cloud/t/netedata-offline-installation-problems/3914 "2023-03-02T11:35:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![kubilayodine](https://avatars.discourse-cdn.com/v4/letter/k/ac91a4/32.png) [@kubilayodine](https://community.netdata.cloud/u/kubilayodine)\ **Post date:** [March 2, 2023, 11:35am UTC](https://community.netdata.cloud/t/netedata-offline-installation-problems/3914/1 "2023-03-02T11:35:41Z")
Hi, We have tried to install netdata on our offline node as it is described in below link. > **[Install Netdata on offline systems | Learn Netdata](https://learn.netdata.cloud/docs/agent/packaging/installer/methods/offline#gsc.tab=0)** > > Install the Netdata Agent on offline/air gapped systems to benefit from real-time, per-second monitoring without connecting to the internet. Installation completes. But we experience several issue with this installation. First of all installation is done to “/opt” directory as default instead of “/etc”. Secondly, netdata commands are not functional after the netdata installation. [root@compute08 netdata-offline]# netdata -v -bash: netdata: command not found And finally, we receive an error in the outputs of netdata agent which is in below. Error message in agent; Mar 02 13:59:13 caucpcpt08.turkcell.tgc [496411]: running: exec /opt/netdata/usr/libexec/netdata/plugins.d/cgroup-network-helper.sh --cgroup ‘/sys/fs/cgroup/cpu,cpuacct/machine.slice/machine-qemu\x2d2\x2dinstance\x2d00001056.scope’ Mar 02 13:59:13 caucpcpt08.turkcell.tgc [496411]: child pid 496412 exited with code 1. Total output of netdata agent; [root@caucpcpt08 netdata-offline]# systemctl status netdata ● netdata.service - Real time performance monitoring Loaded: loaded (/usr/lib/systemd/system/netdata.service; enabled; vendor preset: disabled) Active: active (running) since Thu 2023-03-02 13:59:01 +03; 17min ago Process: 495586 ExecStartPre=/bin/chown -R netdata /run/netdata (code=exited, status=0/SUCCESS) Process: 495584 ExecStartPre=/bin/mkdir -p /run/netdata (code=exited, status=0/SUCCESS) Process: 495582 ExecStartPre=/bin/chown -R netdata /opt/netdata/var/cache/netdata (code=exited, status=0/SUCCESS) Process: 495580 ExecStartPre=/bin/mkdir -p /opt/netdata/var/cache/netdata (code=exited, status=0/SUCCESS) Main PID: 495588 (netdata) Tasks: 187 (limit: 112716) Memory: 212.6M CGroup: /system.slice/netdata.service ├─495588 /opt/netdata/bin/srv/netdata -P /run/netdata/netdata.pid -D ├─495591 /opt/netdata/bin/srv/netdata --special-spawn-server ├─495842 /opt/netdata/usr/libexec/netdata/plugins.d/go.d.plugin 1 ├─495853 /usr/bin/python3 /opt/netdata/usr/libexec/netdata/plugins.d/python.d.plugin 1 ├─495856 bash /opt/netdata/usr/libexec/netdata/plugins.d/tc-qos-helper.sh 1 ├─495879 /opt/netdata/usr/libexec/netdata/plugins.d/apps.plugin 1 └─518470 /usr/sbin/tc -s qdisc show dev ens5f3 Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: thread created with task id 495921 Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: set name of thread 495921 to EBPF FD Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: thread created with task id 495919 Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: set name of thread 495919 to EBPF SWAP Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: thread created with task id 495917 Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: set name of thread 495917 to EBPF CACHESTAT Mar 02 13:59:01 caucpcpt08.turkcell.tgc [495857]: thread with task id 495924 finished Mar 02 13:59:02 caucpcpt08.turkcell.tgc [495879]: Using now\_boottime\_usec() for uptime (dt is 8 ms) Mar 02 13:59:13 caucpcpt08.turkcell.tgc [496411]: running: exec /opt/netdata/usr/libexec/netdata/plugins.d/cgroup-network-helper.sh --cgroup ‘/sys/fs/cgroup/cpu,cpuacct/machine.slice/machine-qemu\x2d2\x2dinstance\x2d00001056.scope’ Mar 02 13:59:13 caucpcpt08.turkcell.tgc [496411]: child pid 496412 exited with code 1. We are also using netdata 1.18 version in out environment. They are also installed with offline installation with following command. bash kickstart.sh --local-files netdata-v1.18.1.tar.gz sha256sums.txt go.d.plugin-v0.10.0.linux-amd64.tar.gz config.tar.gz install-required-packages.sh --dont-wait But we noticed that “–local-files” option can no longer be used with new release of kickstart.sh. With our previous installation method, netdata is installed under “/etc” directory as default. Netadata command can be used without manual adjusment. And we dont see any error in the outputs of netdata agent. I am sharing that outputs as well. [root@compute66 ~]# netdata -v netdata v1.18.1 [root@compute66 ~]# systemctl status netdata ● netdata.service - Real time performance monitoring Loaded: loaded (/usr/lib/systemd/system/netdata.service; enabled; vendor preset: disabled) Active: active (running) since Fri 2023-02-24 14:02:41 +03; 5 days ago Main PID: 58759 (netdata) Tasks: 39 (limit: 283269) Memory: 290.6M CGroup: /system.slice/netdata.service ├─ 58759 /usr/sbin/netdata -P /var/run/netdata/netdata.pid -D -W set global process scheduling policy keep -W set global OOM score keep ├─ 58792 /usr/bin/python /usr/libexec/netdata/plugins.d/python.d.plugin 1 ├─ 58799 /usr/libexec/netdata/plugins.d/go.d.plugin 1 └─680103 bash /usr/libexec/netdata/plugins.d/tc-qos-helper.sh 1 Feb 24 14:02:41 caucpcpt66.turkcell.tgc systemd[1]: Starting Real time performance monitoring… Feb 24 14:02:41 caucpcpt66.turkcell.tgc systemd[1]: Started Real time performance monitoring. Feb 24 14:02:41 caucpcpt66.turkcell.tgc netdata[58759]: SIGNAL: Not enabling reaper Feb 24 14:02:41 caucpcpt66.turkcell.tgc netdata[58759]: 2023-02-24 14:02:41: netdata INFO : MAIN : SIGNAL: Not enabling reaper Can you please guide us in this matter ? Is there any alternative way to install netdata with newer version than what we have tried ? Can we correct installation path during the installation in order to install netdata to “/etc” directory to make it functional as default ? Is there any way to use “–local-files” option with netdata 1.38 ? Or what we have experience with this installation of netdata version 1.38 is expected ? If it is expected outcome how should we approach to correct it ? Thank you in advance. Kubilay ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [March 3, 2023, 9:52am UTC](https://community.netdata.cloud/t/netedata-offline-installation-problems/3914/2 "2023-03-03T09:52:56Z")
Hello @kubilayodine and welcome into our community. Let me ask the following: 1. What’s the exact command you use in the helper machine ( The one you use to prepare the artifacts) 2. `/etc/os-release` on both the preparation system and the target system Thanks in advance ---
**Author:** ![Tasos\_Katsoulas](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/tasos_katsoulas/32/1344_2.png) [@Tasos\_Katsoulas](https://community.netdata.cloud/u/Tasos_Katsoulas)\ **Post date:** [March 3, 2023, 1:04pm UTC](https://community.netdata.cloud/t/netedata-offline-installation-problems/3914/3 "2023-03-03T13:04:35Z")
Let’s continue our conversation on [Offline Installation of Netdata - #4 by Manolis\_Vasilakis](https://community.netdata.cloud/t/offline-installation-of-netdata/3892/4)