# Nodes Incorrectly showing Offline in Cloud
**URL:** https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567
**Category:** Help
**Tags:** cloud
**Created:** [November 28, 2022, 10:13pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567 "2022-11-28T22:13:37Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [November 28, 2022, 10:13pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/1 "2022-11-28T22:13:37Z")
## Problem/Question
A lot of my nodes are showing as offline after updating to Netdata Agent: v1.36.0-397-nightly. When running `netdatacli aclk-state` shows the node is not online which is incorrect because I am remotely ssh’d into it, and it says the node has not been claimed but if I try to re-claim it. I get an error saying it has already been claimed.
## Relevant docs you followed/actions you took to solve the issue
Look at the following but it appears that a update that came out earlier in the year.
> [@Servers Incorrectly "Offline"](https://community.netdata.cloud/t/servers-incorrectly-offline/2515):
>
> Problem/Question All my servers just updated to 1.33. Now, 200 of them report offline in Netdata Cloud. 80 still show online. ALL servers (Showing Offline, and Showing Online) are running Netdata v1.33.0 Despite that, the 200 “offline” are really online, I have SSH’d out to 20 of them, and every server I’ve checked has the Netdata daemon running, seemingly just fine. I have used ansible to issue a “restart netdata” command to all my servers. This didn’t cause any of them to show up. I still s…
## Environment/Browser/Agent’s version etc
Netdata Agent: v1.36.0-397-nightly
## What I expected to happen
Nodes to show online and updated to latest agent version.
For Netdata Cloud topics, please try to provide a screenshot of or list details about the environment of your claimed Netdata agents and your browser version. Useful command: netdata -v, netdata -W buildinfo, netdatacli aclk-state
`netdata -v`
netdata v1.36.1
`netdata -W buildinfo`
`netdatacli aclk-state`
If you need anymore info just let me know and I can get it for you.
---
### Author:  [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)
#### Post date: [November 29, 2022, 6:55am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/2 "2022-11-29T06:55:16Z")
Hi @eli-cobler welcome!
Can you please share the complete output of the claim procedure?
Did they show as ok, claimed and online on the cloud before the update to nightly?
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### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [November 29, 2022, 3:21pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/3 "2022-11-29T15:21:49Z")
Hi @Manolis_Vasilakis thank you and thank you for your help, it is much appreciated!
I have provided the output of the claim procedure as well as the `netdatacli aclk-state` for your reference below.
Yes all nodes that I am seeing the problem on were showing correctly before updating them to the latest version.
Claim Procedure Output:
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### Author:  [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)
#### Post date: [November 30, 2022, 1:36pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/4 "2022-11-30T13:36:09Z")
Hi @eli-cobler
Not sure what happened here…
Not sure why the version shows as 1.36.1 still, after the update.
The solution here would be to also pass `--claim-id "$(uuidgen)"` as the text suggests. This will create new credentials for the cloud, i.e. it will consider this node as new. Can you try that? You will have 2 nodes on the cloud this way, you can remove the old one from the cloud.
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### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [December 3, 2022, 1:50am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/5 "2022-12-03T01:50:11Z")
> [@Manolis\_Vasilakis](#):
>
> –claim-id “$(uuidgen)”
Hey @Manolis_Vasilakis
I gave your solution a try and got the following error. Is this saying I am missing a package uuidgen. Which I assume will generate uuid correct or am I mistake?
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### Author:  [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)
#### Post date: [December 6, 2022, 8:09am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/6 "2022-12-06T08:09:16Z")
Hi @eli-cobler
Yes, you’ll need this command installed. Depending on your distribution though, e.g. for Debian I think it’s in package `uuid-runtime`.
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### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [December 13, 2022, 5:57pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/7 "2022-12-13T17:57:45Z")
> [@Manolis\_Vasilakis](#):
>
> –claim-id “$(uuidgen)”
Hey @Manolis_Vasilakis I was able to successfully claim the node using the uuid package you mentioned. However the node is still now showing up in the cloud. I am still only seeing the original node that is saying offline and that it needs an update.
Thank again for all your help. I have attached the command output below.
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### Author:  [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)
#### Post date: [December 14, 2022, 9:48am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/8 "2022-12-14T09:48:06Z")
Hi @eli-cobler
Can you check if netdata is running? (From the output of the claim procedure it seems it doesn’t). Can you check with `sudo systemctl start netdata` ?
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### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [December 14, 2022, 10:45pm UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/9 "2022-12-14T22:45:25Z")
Hey @Manolis_Vasilakis ,
I can confirm netdata is running.
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### Author:  [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)
#### Post date: [December 15, 2022, 7:03am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/10 "2022-12-15T07:03:35Z")
Thanks! Can you please paste the output of `http://localhost:19999/api/v1/aclk` ?
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### Author:  [@eli-cobler](https://community.netdata.cloud/u/eli-cobler)
#### Post date: [January 2, 2023, 12:51am UTC](https://community.netdata.cloud/t/nodes-incorrectly-showing-offline-in-cloud/3567/11 "2023-01-02T00:51:40Z")
Hey @Manolis_Vasilakis sorry for the delay. It is going to take me some time to get this info for you. The software is deployed on a remote Raspberry Pi without easy access to the device. So I will have to find a way to get remote access to the device via the api url.