# Nodes unreachable (errno 99, Cannot assign requested address)

**URL:** <https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345>\
**Category:** Help\
**Tags:** cloud\
**Created:** [May 23, 2021, 8:19pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345 "2021-05-23T20:19:43Z")\
**Posts on this page:** 20\
**Page:** 2

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [May 31, 2021, 10:30am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/21 "2021-05-31T10:30:15Z")

</div>

Hi again.

No proxy, direct connection!

The strange thing is that it used to work and can’t really figure out what’s the problem now.

---

<div class="post-metadata">

**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\
**Post date:** [May 31, 2021, 10:36am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/22 "2021-05-31T10:36:28Z")

</div>

Baffled here as well. Currently, I do not have any leads as to what might be the issue.  
There are still the options mentioned previously:

- using system LWS (CenOS EPEL repo seems to be @LWS4.0.1) and see if you might be hitting some bug in LWS that has been fixed meanwhile (we use LWS as HTTPS client for ACLK Legacy)
- trying ACLK-NG which is a new and complete implementation of ACLK which works without LWS altogether
- downgrading to older version → proof that update actually broke it and not something else that happened around the same time (system update etc.)

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<div class="post-metadata">

**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\
**Post date:** [May 31, 2021, 1:43pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/23 "2021-05-31T13:43:12Z")

</div>

@idet2, @Ryan_S_Di_Francesco are you using IPv6? Noticed this ([netdata-installer.sh: Enable IPv6 support in libwebsockets by pjakuszew · Pull Request #11080 · netdata/netdata · GitHub](https://github.com/netdata/netdata/pull/11080)) got merged into the new release.

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<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 1, 2021, 9:57pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/24 "2021-06-01T21:57:35Z")

</div>

> [@underhood](#):
>
> using IPv6?

Hi! Not really. I mean that although IPv6 is available in both kernel and network levels all NICs are using and have been configured with IPv4.

I also have to apologise for not replying earlier at your previous messages but unfortunately another more important matter came up and had to deal with that the last days. Will spend some time on this issue the following days.

Meanwhile if you can share any links/hints for the “downgrade” procedure and the usage of ACLK-NG would be great!

Thanks!

---

<div class="post-metadata">

**Author:** ![Ryan\_S\_Di\_Francesco](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_s_di_francesco/32/655_2.png) [@Ryan\_S\_Di\_Francesco](https://community.netdata.cloud/u/Ryan_S_Di_Francesco)\
**Post date:** [June 2, 2021, 6:08pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/25 "2021-06-02T18:08:37Z")

</div>

@underhood like @idet2 IPv6 is available but NICs use only IPv4.

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<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 2, 2021, 10:09pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/26 "2021-06-02T22:09:46Z")

</div>

@underhood : Think I have found the problem… but would like confirmation from @Ryan_S_Di_Francesco as well.

So doing some packet inspection I have seen that the service tries to connect to the IP : 34.117.103.250 which in its turn doesn’t give me back the “challenge” with a “curl GET” but instead a : “response 404 (backend NotFound), service rules for the path non-existent”.

Doing an “nslookup” from my hosts as well as from different providers all pointed out that “app.netdata.cloud” is “35.196.244.138”.

I don’t know why it tries to connect to the wrong IP, if that is a legit Netdata and not something that my provider (Hetzner) routes the traffic to or if there is indeed a problem with that IP…  
Would like some info from @underhood and your team that you may contact internally (unfortunately as a new user cannot mention more than 2 users in this post so that all are aware of this, like “contributors”, “agent-maintainers” etc.) . Hence, is this a correct behavior?? Is it a correct IP? Is this UP and running if legit?

Therefore, I went to “/etc/hosts” and manually added the “35.196.244.138” as “app.netdata.cloud”. Restarted the agent and voila!!! Netdata is back online immediately :-).

Can @Ryan_S_Di_Francesco verify the above solution from your end? Are you using the same provider (Hetzner) or are you somewhere else?

Please let me know of what you think about this since obviously is not the “prettiest” way to have static IP in “/etc/hosts” for “app.netdata.cloud”.

Looking forward for your confirmations and answers!

EDIT: Removing the “/etc/hosts” value host is once again unreachable!!!

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 2, 2021, 11:01pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/27 "2021-06-02T23:01:02Z")

</div>

Moreover here are two traceroutes:

- Set in “/etc/hosts”

> **Traceroute with IP set in /etc/hosts**
>
> $ traceroute app.netdata.cloud  
> traceroute to app.netdata.cloud (35.196.244.138), 30 hops max, 60 byte packets  
> 1 \_gateway (172.31.1.1) 8.399 ms 8.371 ms 8.252 ms  
> 2 10928\_your-cloud\_host (95.216.129.168) 2.133 ms 1.995 ms 1.794 ms  
> 3 \* \* \*  
> 4 \* spine2\_cloud1\_hel1\_hetzner\_com (88.198.252.57) 0.956 ms \*  
> 5 static\_88-198-242-249\_clients\_your-server\_de (88.198.242.249) 1.221 ms static\_88-198-245-253\_clients\_your-server\_de (88.198.245.253) 1.027 ms static\_88-198-242-249\_clients\_your-server\_de (88.198.242.249) 0.881 ms  
> 6 core3\_sto\_hetzner\_com (213.239.252.102) 6.087 ms juniper3\_dc2\_nbg1\_hetzner\_com (213.239.245.70) 6.906 ms 6.783 ms  
> 7 142.250.161.204 (142.250.161.204) 8.443 ms 7.281 ms 7.700 ms  
> 8 \* \* \*  
> 9 108.170.253.161 (108.170.253.161) 9.578 ms 209.85.242.98 (209.85.242.98) 7.420 ms 108.170.254.49 (108.170.254.49) 8.908 ms  
> 10 108.170.254.38 (108.170.254.38) 7.678 ms 108.170.253.165 (108.170.253.165) 8.678 ms 108.170.253.166 (108.170.253.166) 8.135 ms  
> 11 142.250.235.221 (142.250.235.221) 8.676 ms 209.85.241.45 (209.85.241.45) 8.839 ms 72.14.234.107 (72.14.234.107) 9.878 ms  
> 12 142.251.51.185 (142.251.51.185) 23.594 ms 23.988 ms 22.597 ms  
> 13 216.239.46.240 (216.239.46.240) 43.128 ms 42.760 ms 216.239.47.206 (216.239.47.206) 33.749 ms  
> 14 \* \* 72.14.237.252 (72.14.237.252) 37.402 ms  
> 15 142.250.238.95 (142.250.238.95) 106.394 ms 142.250.238.101 (142.250.238.10 142.250.238.95 (142.250.238.95) 105.977 ms  
> 16 209.85.254.106 (209.85.254.106) 117.444 ms 116.386 ms 117.210 ms  
> 17 209.85.247.210 (209.85.247.210) 116.420 ms 72.14.234.70 (72.14.234.70) 115.642 ms 216.239.42.63 (216.239.42.63) 115.265 ms  
> 18 216.239.59.91 (216.239.59.91) 117.328 ms 142.250.57.49 (142.250.57.49) 114.901 ms 216.239.47.27 (216.239.47.27) 115.415 ms  
> 19 \* \* \*  
> 20 \* \* \*  
> 21 \* \* \*  
> 22 \* \* \*  
> 23 \* \* \*  
> 24 \* \* \*  
> 25 \* \* \*  
> 26 \* \* \*  
> 27 \* \* \*  
> 28 app.netdata.cloud (35.196.244.138) 115.278 ms \* 114.702 ms

- **NOT** set in “/etc/hosts”

> **Traceroute with IP \*\*NOT\*\* set in /etc/hosts**
>
> $ traceroute app.netdata.cloud  
> traceroute to app\_netdata\_cloud (35.196.244.138), 30 hops max, 60 byte packets  
> 1 \_gateway (172.31.1.1) 14.635 ms 14.653 ms 14.587 ms  
> 2 10928\_your-cloud\_host (95.216.129.168) 1.583 ms 1.506 ms 1.402 ms  
> 3 \* \* \*  
> 4 spine2\_cloud1\_hel1\_hetzner\_com (88.198.252.57) 2.371 ms spine1\_cloud1\_hel1\_hetzner\_com (88.198.244.249) 1.261 ms 1.145 ms  
> 5 core31\_hel1\_hetzner\_com (88.198.249.89) 0.483 ms core32\_hel1\_hetzner\_com (88.198.249.93) 0.932 ms static\_88-198-245-253\_clients\_your-server\_de (88.198.245.253) 0.840 ms  
> 6 juniper3\_dc2\_nbg1\_hetzner\_com (213.239.245.70) 7.245 ms core3\_sto\_hetzner\_com (213.239.252.102) 6.089 ms core3\_sto\_hetzner\_com (213.239.224.17) 7.036 ms  
> 7 142.250.161.204 (142.250.161.204) 7.435 ms 8.307 ms 8.381 ms  
> 8 \* \* \*  
> 9 108.170.254.49 (108.170.254.49) 9.472 ms 209.85.242.98 (209.85.242.98) 8.303 ms 108.170.254.33 (108.170.254.33) 8.302 ms  
> 10 108.170.254.54 (108.170.254.54) 8.588 ms 108.170.254.50 (108.170.254.50) 8.610 ms 108.170.254.54 (108.170.254.54) 7.165 ms  
> 11 108.170.234.91 (108.170.234.91) 7.401 ms 209.85.241.45 (209.85.241.45) 8.610 ms 8.425 ms  
> 12 142.251.51.185 (142.251.51.185) 24.400 ms 24.102 ms 23.923 ms  
> 13 216.239.47.198 (216.239.47.198) 34.600 ms 216.239.47.206 (216.239.47.206) 34.587 ms 216.239.47.198 (216.239.47.198) 33.430 ms  
> 14 72.14.233.189 (72.14.233.189) 37.244 ms 72.14.237.252 (72.14.237.252) 36.919 ms 72.14.233.189 (72.14.233.189) 35.686 ms  
> 15 142.250.238.95 (142.250.238.95) 105.228 ms 209.85.245.57 (209.85.245.57) 104.780 ms 142.250.238.101 (142.250.238.101) 105.761 ms  
> 16 209.85.254.106 (209.85.254.106) 117.627 ms 142.250.209.72 (142.250.209.72) 116.052 ms 115.832 ms  
> 17 216.239.42.63 (216.239.42.63) 115.442 ms 209.85.244.14 (209.85.244.14) 116.146 ms 74.125.252.140 (74.125.252.140) 114.921 ms  
> 18 142.250.60.43 (142.250.60.43) 115.223 ms 172.253.50.11 (172.253.50.11) 115.548 ms 172.253.66.177 (172.253.66.177) 117.000 ms  
> 19 \* \* \*  
> 20 \* \* \*  
> 21 \* \* \*  
> 22 \* \* \*  
> 23 \* \* \*  
> 24 \* \* \*  
> 25 \* \* \*  
> 26 \* \* \*  
> 27 \* \* \*  
> 28 138.244.196.35\_bc\_googleusercontent\_com (35.196.244.138) 115.331 ms 115.100 ms 115.720 ms

EDIT: In the above “traceroute” results I have replaced all dots “.” in domain names with underscores “\_” in order to override the “5 link restriction” as a new user.

---

<div class="post-metadata">

**Author:** ![Ryan\_S\_Di\_Francesco](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_s_di_francesco/32/655_2.png) [@Ryan\_S\_Di\_Francesco](https://community.netdata.cloud/u/Ryan_S_Di_Francesco)\
**Post date:** [June 3, 2021, 1:55am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/28 "2021-06-03T01:55:15Z")

</div>

@idet2 @underhood unfortunately for me, adding the entry to /etc/hosts does not restore connectivity to netdata cloud. I’ve attempted this workaround on both RHEL 6 & 7 without luck. Oddly, with that entry in the hosts file, I’m still seeing connectivity to the alleged “incorrect” IP:

```auto
netstat -an | grep 34.117.103.250
tcp 0 0 x.x.x.x:53786 34.117.103.250:443 TIME_WAIT

```

Yet I see no connectivity to the correct IP:

```auto
netstat -an | grep 35.196.244.138
<empty>

```

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 3, 2021, 5:09am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/29 "2021-06-03T05:09:41Z")

</div>

@Ryan_S_Di_Francesco : Did you restart the agents after adding the entry to “/etc/hosts”?  
Can you do a “traceroute” with the entry and without to make sure it has been correctly set?

EDIT: Maybe you should also flush any DNS records etc.

Are you on the same provider as I am (Hetzner)?

---

<div class="post-metadata">

**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\
**Post date:** [June 3, 2021, 8:09am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/30 "2021-06-03T08:09:59Z")

</div>

> [@idet2](#):
>
> So doing some packet inspection I have seen that the service tries to connect to the IP : 34.117.103.250 which in its turn doesn’t give me back the “challenge” with a “curl GET” but instead a : “response 404 (backend NotFound), service rules for the path non-existent”.
> 
> Doing an “nslookup” from my hosts as well as from different providers all pointed out that “app.netdata.cloud” is “35.196.244.138”.

@idet2 sorry for the late reply I am a bit ill this week. Thank you for your analysis. I will try and ask around what the issue might be. @Austin_Hemmelgarn do you have any ideas? It seems that LWS on users system resolves `Netdata` cloud to different IP than nslookup?

---

<div class="post-metadata">

**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\
**Post date:** [June 3, 2021, 8:12am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/31 "2021-06-03T08:12:19Z")

</div>

@OdysLam Can you please lift the following restrictions for @idet2? He is very helpful in trying to debug the issue and has to do workarounds due to those restrictions.

- “5 link restriction” as a new user _(I think it considers IPs in the log `Traceroute with IP **NOT** set in /etc/hosts` as links or sth.)_
- Maybe also: Would like some info from @underhood and your team that you may contact internally (unfortunately as a new user cannot mention more than 2 user

I will contact people ~~here~~ internally _(edited for clarity)_ so maybe the 2nd one is not that important

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 3, 2021, 8:20am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/32 "2021-06-03T08:20:20Z")

</div>

> [@underhood](#):
>
> @idet2 sorry for the late reply I am a bit ill this week. Thank you for your analysis. I will try and ask around what the issue might be. @Austin_Hemmelgarn do you have any ideas? It seems that LWS on users system resolves `Netdata` cloud to different IP than nslookup?

Thank you @underhood … No worries !

I am not sure if the problem comes from LWS since “traceroute” seems to go there as well (when no “hosts” are specified). I think that a problem might be either with your service at the specific host or some other kind of network failure. I assume that you are using GCP and have a kind of balancer or something else to properly re-direct traffic to closest locations but something seems broken (at least from my point of view).

If this is the case can you check internally and see that all these work as supposed to ?

Thanks!

EDIT: Wishing you a speed recovery

---

<div class="post-metadata">

**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\
**Post date:** [June 3, 2021, 8:25am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/33 "2021-06-03T08:25:17Z")

</div>

asked for help from the Cloud team internally on Slack (with link to this issue). Will see if they have any ideas 🙂  
Hopefully we can get to the bottom of this

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 3, 2021, 8:26am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/34 "2021-06-03T08:26:26Z")

</div>

Excellent! Let me know if there is anything else I can do…

---

<div class="post-metadata">

**Author:** ![Ryan\_S\_Di\_Francesco](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_s_di_francesco/32/655_2.png) [@Ryan\_S\_Di\_Francesco](https://community.netdata.cloud/u/Ryan_S_Di_Francesco)\
**Post date:** [June 4, 2021, 3:39am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/35 "2021-06-04T03:39:43Z")

</div>

@idet2 yes, I restarted the agents after adding the entry. I did the traceroute and the end result for testing with and without the /etc/hosts entry are the same as yours:

without the hosts entry:

```auto
# traceroute app.netdata.cloud
traceroute to app.netdata.cloud (35.196.244.138), 30 hops max, 60 byte packets
...
26 138.244.196.35.bc.googleusercontent.com (35.196.244.138) 18.198 ms * *

```

with the hosts entry:

```auto
# traceroute app.netdata.cloud
...
28 app.netdata.cloud (35.196.244.138) 18.510 ms 18.602 ms 18.561 ms

```

DNS does not need to be flushed as by design, the hosts files is always referenced first before a request gets referred to DNS.

I’m at a university in New York City with Nysernet as our ISP.

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 4, 2021, 5:42am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/36 "2021-06-04T05:42:14Z")

</div>

@Ryan_S_Di_Francesco : I am really sorry that the “/etc/hosts” solution didn’t solve your problem as it did with mine.  
Do you still get the same ACLK error?  
Another thing that you could try is to remove the nodes and re-claim them since I have done it multiple times in my attempts to solve the problem.  
By the way have you tried the “curl GET” command to see that you are actually getting results when doing it manually? For me this worked even without the “/etc/hosts” addition.  
One more thing I did before the “/etc/hosts” addition was to update the agent to:

> **NetData Info**
>
> # netdata -W buildinfo
> 
> ```auto
> Version: netdata v1.31.0-41-nightly
> Configure options: '--prefix=/usr' '--sysconfdir=/etc' '--localstatedir=/var' '--libexecdir=/usr/libexec' '--libdir=/usr/lib' '--with-zlib' '--with-math' '--with-user=netdata' '--with-bundled-lws' '--with-bundled-libJudy' 'CFLAGS=-O2' 'LDFLAGS='
> Features:
> dbengine: YES
> Native HTTPS: YES
> Netdata Cloud: YES
> Cloud Implementation: Legacy
> TLS Host Verification: YES
> Libraries:
> jemalloc: NO
> JSON-C: YES
> libcap: NO
> libcrypto: YES
> libm: YES
> LWS: YES static v3.2.2
> mosquitto: YES
> tcalloc: NO
> zlib: YES
> Plugins:
> apps: YES
> cgroup Network Tracking: YES
> CUPS: NO
> EBPF: YES
> IPMI: NO
> NFACCT: NO
> perf: YES
> slabinfo: YES
> Xen: NO
> Xen VBD Error Tracking: NO
> Exporters:
> AWS Kinesis: NO
> GCP PubSub: NO
> MongoDB: NO
> Prometheus Remote Write: NO
> 
> ```

I am just putting all my actions here just in case you need them to exactly reproduce the problem.

In any case the way I see this it has to do with Netdata and their infrastructure not functioning correctly. Let’s see what news @underhood will bring from their team.

---

<div class="post-metadata">

**Author:** ![Konstantinos\_Natsaki](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/konstantinos_natsaki/32/485_2.png) [@Konstantinos\_Natsaki](https://community.netdata.cloud/u/Konstantinos_Natsaki)\
**Post date:** [June 4, 2021, 11:03am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/37 "2021-06-04T11:03:24Z")

</div>

@idet2 can you provide the contents of /var/lib/netdata/cloud.d/cloud.conf ?

Thanks

---

<div class="post-metadata">

**Author:** ![Konstantinos\_Natsaki](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/konstantinos_natsaki/32/485_2.png) [@Konstantinos\_Natsaki](https://community.netdata.cloud/u/Konstantinos_Natsaki)\
**Post date:** [June 4, 2021, 11:16am UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/38 "2021-06-04T11:16:02Z")

</div>

@Ryan_S_Di_Francesco can you share the output of `strace -e network nc app.netdata.cloud 443`

Thanks

---

<div class="post-metadata">

**Author:** ![idet2](https://avatars.discourse-cdn.com/v4/letter/i/e480ec/32.png) [@idet2](https://community.netdata.cloud/u/idet2)\
**Post date:** [June 4, 2021, 1:41pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/39 "2021-06-04T13:41:37Z")

</div>

> [@Konstantinos\_Natsaki](#):
>
> @idet2 can you provide the contents of /var/lib/netdata/cloud.d/cloud.conf ?

Sure yes @Konstantinos_Natsaki ! Although there isn’t much as you can see 🙂

```auto
# cat cloud.conf
[global]
  enabled = yes
  cloud base url = https://app.netdata.cloud

```

---

<div class="post-metadata">

**Author:** ![Ryan\_S\_Di\_Francesco](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/ryan_s_di_francesco/32/655_2.png) [@Ryan\_S\_Di\_Francesco](https://community.netdata.cloud/u/Ryan_S_Di_Francesco)\
**Post date:** [June 4, 2021, 1:52pm UTC](https://community.netdata.cloud/t/nodes-unreachable-errno-99-cannot-assign-requested-address/1345/40 "2021-06-04T13:52:58Z")

</div>

@Konstantinos_Natsaki here’s the requested output:

```auto
$ strace -e network nc app.netdata.cloud 443
socket(PF_LOCAL, SOCK_STREAM|SOCK_CLOEXEC|SOCK_NONBLOCK, 0) = 3
connect(3, {sa_family=AF_LOCAL, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
socket(PF_LOCAL, SOCK_STREAM|SOCK_CLOEXEC|SOCK_NONBLOCK, 0) = 3
connect(3, {sa_family=AF_LOCAL, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
socket(PF_INET, SOCK_STREAM, IPPROTO_TCP) = 3
connect(3, {sa_family=AF_INET, sin_port=htons(443), sin_addr=inet_addr("35.196.244.138")}, 16) = -1 EINPROGRESS (Operation now in progress)
getsockopt(3, SOL_SOCKET, SO_ERROR, [0], [4]) = 0

```

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