# Not receiving sign-in email

**URL:** <https://community.netdata.cloud/t/not-receiving-sign-in-email/920>\
**Category:** Help\
**Tags:** cloud\
**Created:** [February 10, 2021, 7:16am UTC](https://community.netdata.cloud/t/not-receiving-sign-in-email/920 "2021-02-10T07:16:18Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![cornel](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@cornel](https://community.netdata.cloud/u/cornel)\
**Post date:** [February 10, 2021, 7:16am UTC](https://community.netdata.cloud/t/not-receiving-sign-in-email/920/1 "2021-02-10T07:16:19Z")

</div>

I received the invite email from no-reply@netdata.cloud, sent by one of my colleagues. I opened the registration page and submitted my email: [cornel@stonethree.com](mailto:cornel@stonethree.com). I never receive the sign-in email. I tried multiple times, checked my spam/junk folder, etc.

Then I tried with my personal email address, and it worked - I received an email (but I can’t use that email address, because it mismatches with my work space on Netdata). So there is some reason why mail is not getting through to my work address ([cornel@stonethree.com](mailto:cornel@stonethree.com)). We are on Outlook mail. I have added no-reply@netdata.cloud to my trusted list in Outlook - is there something else I must do?

---

<div class="post-metadata">

**Author:** ![harris](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/harris/32/595_2.png) [@harris](https://community.netdata.cloud/u/harris)\
**Post date:** [February 10, 2021, 9:07am UTC](https://community.netdata.cloud/t/not-receiving-sign-in-email/920/2 "2021-02-10T09:07:14Z")

</div>

Hi @cornel,

Based on our logs, a sign in email was sent to you at 2021/02/10 6:45 am UTC.  
Moreover, our email tracking platform verifies that this email was opened multiple times between 2021/02/10 6:46am UTC and 2021/02/10 6:54am UTC.

Could you please verify that Outlook isn’t grouping/filtering your emails, effectively preventing you from accessing the sign in email?

---

<div class="post-metadata">

**Author:** ![cornel](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@cornel](https://community.netdata.cloud/u/cornel)\
**Post date:** [February 11, 2021, 7:53am UTC](https://community.netdata.cloud/t/not-receiving-sign-in-email/920/3 "2021-02-11T07:53:45Z")

</div>

Thanks, the messages were quarantined in Outlook. My IT has now added no-reply@app.netdata.cloud to the trusted list. I have signed in successfully.