# Not starting - error
**URL:** https://community.netdata.cloud/t/not-starting-error/1144
**Category:** Help
**Tags:** agent, agent-configuration
**Created:** [April 6, 2021, 3:26pm UTC](https://community.netdata.cloud/t/not-starting-error/1144 "2021-04-06T15:26:14Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 6, 2021, 3:26pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/1 "2021-04-06T15:26:14Z")
This is freshly installed NetData… I run systemctl start netdata
and then systemctl status netdata
And got this:
● netdata.service - Real time performance monitoring
Loaded: loaded (/lib/systemd/system/netdata.service; enabled; vendor preset: enabled)
Active: activating (auto-restart) (Result: exit-code) since Tue 2021-04-06 10:14:33 CDT; 10s ag
Process: 22883 ExecStartPre=/bin/mkdir -p /var/cache/netdata (code=exited, status=0/SUCCESS)
Process: 22884 ExecStartPre=/bin/chown -R netdata:netdata /var/cache/netdata (code=exited, status=0/SUCCESS)
Process: 22885 ExecStartPre=/bin/mkdir -p /var/run/netdata (code=exited, status=0/SUCCESS)
Process: 22886 ExecStartPre=/bin/chown -R netdata:netdata /var/run/netdata (code=exited, status=0/SUCCESS)
Process: 22887 ExecStart=/usr/sbin/netdata -P /var/run/netdata/netdata.pid -D (code=exited, status=1/FAILURE)
Process: 22888 ExecStopPost=/usr/libexec/netdata/plugins.d/reset\_netdata\_trace.sh (code=exited, status=0/SUCCESS)
Main PID: 22887 (code=exited, status=1/FAILURE)
---
### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 6, 2021, 3:45pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/2 "2021-04-06T15:45:50Z")
Hi @DEPSTRCZ
How did you install netdata?
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 6, 2021, 5:06pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/3 "2021-04-06T17:06:21Z")
@ilyam8 why i cant type here?
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 6:23am UTC](https://community.netdata.cloud/t/not-starting-error/1144/4 "2021-04-07T06:23:12Z")
@ilyam8 i reinstalled… For previus installation i used one line bash.
now i got this:\_
```auto
root@Admin:~# systemctl start netdata root@Admin:~# systemctl status netdata ● netdata.service - Real time performance monitoring Loaded: loaded (/lib/systemd/system/netdata.service; enabled; vendor preset: enabled) Active: active (running) since Wed 2021-04-07 01:15:44 CDT; 1min 16s ago Main PID: 29242 (netdata) Tasks: 47 (limit: 4915) Memory: 92.3M CGroup: /system.slice/netdata.service ├─29242 /usr/sbin/netdata -P /var/run/netdata/netdata.pid -D ├─29260 /usr/sbin/netdata --special-spawn-server ├─29465 bash /usr/libexec/netdata/plugins.d/tc-qos-helper.sh 1 ├─29470 /usr/libexec/netdata/plugins.d/apps.plugin 1 ├─29473 /usr/bin/python /usr/libexec/netdata/plugins.d/python.d.plugin 1 ├─29474 /usr/libexec/netdata/plugins.d/go.d.plugin 1 └─29475 /usr/libexec/netdata/plugins.d/ebpf.plugin 1
Apr 07 01:15:44 Admin netdata[29242]: CONFIG: cannot load cloud config '/var/lib/netdata/cloud.d/cloud.conf'. Running with internal defaults.
Apr 07 01:15:44 Admin netdata[29242]: 2021-04-07 01:15:44: netdata INFO : MAIN : CONFIG: cannot load cloud config '/var/lib/netdata/cloud.d/cloud.conf'. Running with internal defaults.
Apr 07 01:15:44 Admin netdata[29242]: SIGNAL: Not enabling reaper
Apr 07 01:15:44 Admin systemd[1]: /lib/systemd/system/netdata.service:10: PIDFile= references path below legacy directory /var/run/, updating /var/run/netdata/netdata.pid → /run/netdata/netdata.pid; please update the unit file accordingl
Apr 07 01:15:45 Admin ebpf.plugin[29475]: Does not have a configuration file inside `/etc/netdata/ebpf.conf. It will try to load stock file.
Apr 07 01:15:45 Admin ebpf.plugin[29475]: Name resolution is disabled, collector will not parser "hostnames" list.
Apr 07 01:15:45 Admin ebpf.plugin[29475]: The network value of CIDR 127.0.0.1/8 was updated for 127.0.0.0 .
Apr 07 01:15:45 Admin ebpf.plugin[29475]: PROCFILE: Cannot open file '/etc/netdata/apps_groups.conf'
Apr 07 01:15:45 Admin ebpf.plugin[29475]: Cannot read process groups configuration file '/etc/netdata/apps_groups.conf'. Will try '/usr/lib/netdata/conf.d/apps_groups.conf' ESCOC
```
Still cant acces page through mechine ip.
---
### Author:  [@OdysLam](https://community.netdata.cloud/u/OdysLam)
#### Post date: [April 7, 2021, 12:08pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/5 "2021-04-07T12:08:42Z")
HEy @DEPSTRCZ,
Quick tim, try to wrap your terminal output around three backticks(```). It will create a code effect:
```auto
like this one
```
I went ahead and edited your post. This change makes it more readable.
---
### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 7, 2021, 12:49pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/6 "2021-04-07T12:49:50Z")
@OdysLam it is even more broken now 😄 (try to swipe the output to the right)
* * *
@DEPSTRCZ i see that netdata service is active
> Active: active (running) since Wed 2021-04-07 01:15:44 CDT; 1min 16s ago
> Still cant acces page through mechine ip.
Is that a remote server? Perhaps a firewall?
You can check netdata listen address executing on the server where netdata is running
```cmd
[ilyam@pc ~]$ sudo ss -ntlp | grep netdata
[sudo] password for ilyam:
LISTEN 0 4096 127.0.0.1:8125 0.0.0.0:* users:(("apps.plugin",pid=17155,fd=42),("netdata",pid=17029,fd=42))
LISTEN 0 4096 0.0.0.0:19999 0.0.0.0:* users:(("netdata",pid=17029,fd=4))
LISTEN 0 4096 [::1]:8125 [::]:* users:(("netdata",pid=17029,fd=41))
LISTEN 0 4096 [::]:19999 [::]:* users:(("netdata",pid=17029,fd=5))
```
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 12:55pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/7 "2021-04-07T12:55:24Z")
I dont get what yo uwant me to do… Its my server in my house. Its portforwarded.
I dont knwo why is it happening… I cant acces the page through my server ip
---
### Author:  [@OdysLam](https://community.netdata.cloud/u/OdysLam)
#### Post date: [April 7, 2021, 1:08pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/8 "2021-04-07T13:08:06Z")
Try to use the arrows 😛
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### Author:  [@OdysLam](https://community.netdata.cloud/u/OdysLam)
#### Post date: [April 7, 2021, 1:09pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/9 "2021-04-07T13:09:46Z")
Try to `ssh` into the machine that you are running the Netdata Agent and then type the following commands:
`sudo ss -ntlp | grep netdata`.
perhaps there is a firewall on the server that is blocking you from accessing the dashboard.
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 1:10pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/10 "2021-04-07T13:10:36Z")
im ssh…
`root@Admin:~# sudo ss -ntlp | grep netdata LISTEN 0 4096 127.0.0.1:8125 0.0.0.0:* users:(("netdata",pid=29242,fd=38)) LISTEN 0 4096 0.0.0.0:19999 0.0.0.0:* users:(("netdata",pid=29242,fd=4)) LISTEN 0 4096 [::1]:8125 [::]:* users:(("netdata",pid=29242,fd=37)) LISTEN 0 4096 [::]:19999 [::]:* users:(("netdata",pid=29242,fd=5)) `
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 1:23pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/11 "2021-04-07T13:23:01Z")
Oh my god im so sorry. FireWall for some reason enable it self… I disable and now its working osrry guys!
---
### Author:  [@OdysLam](https://community.netdata.cloud/u/OdysLam)
#### Post date: [April 7, 2021, 1:59pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/12 "2021-04-07T13:59:56Z")
No worries @DEPSTRCZ , we all have those days ✌
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### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 2:01pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/13 "2021-04-07T14:01:02Z")
Is there a way to see rpms of fans and temps?
It will be very usefull.
---
### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 7, 2021, 2:36pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/14 "2021-04-07T14:36:42Z")
Install `lm_sensors` and restart netdata service, after it you should see `Sensors` section on the dashboard.
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### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 4:34pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/15 "2021-04-07T16:34:37Z")
how to install? @ilyam8
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### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 7, 2021, 4:50pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/16 "2021-04-07T16:50:27Z")
Using you system packaging tool, if you are on debian/ubuntu
> apt-get install lm-sensors
---
### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 4:58pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/17 "2021-04-07T16:58:44Z")
thats all?
if yes thank you so much. @ilyam8
---
### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 7, 2021, 5:06pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/18 "2021-04-07T17:06:39Z")
I believe yes. This package is needed by python sensors collector.
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### Author:  [@DEPSTRCZ](https://community.netdata.cloud/u/DEPSTRCZ)
#### Post date: [April 7, 2021, 5:15pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/19 "2021-04-07T17:15:32Z")
its only for temps? Like i mean does it show like rpm or something more? @ilyam8
---
### Author:  [@ilyam8](https://community.netdata.cloud/u/ilyam8)
#### Post date: [April 7, 2021, 6:30pm UTC](https://community.netdata.cloud/t/not-starting-error/1144/20 "2021-04-07T18:30:43Z")
See [my screenshot](https://community.netdata.cloud/t/not-starting-error/1144/14): temperature, fan, voltage, power
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