# Sign-in email not received - invalid email error

**URL:** <https://community.netdata.cloud/t/sign-in-email-not-received-invalid-email-error/4538>\
**Category:** Help\
**Tags:** cloud, account-mgmt\
**Created:** [August 12, 2023, 6:12am UTC](https://community.netdata.cloud/t/sign-in-email-not-received-invalid-email-error/4538 "2023-08-12T06:12:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![scottyd](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@scottyd](https://community.netdata.cloud/u/scottyd)\
**Post date:** [August 12, 2023, 6:12am UTC](https://community.netdata.cloud/t/sign-in-email-not-received-invalid-email-error/4538/1 "2023-08-12T06:12:52Z")

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Hi,

I’m trying go sign-in to my existing Netdata cloud account on a new laptop using the email address I originally created the account with.

I do not receive the sign-in email and an error pops-up on the sign-in page stating ínvalid email’. I realised today that emails sent to this address were probably going undelivered for several months because I’d forgotten to update some forwarding settings.

Could this have locked my account?

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**Author:** ![papazach](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/papazach/32/145_2.png) [@papazach](https://community.netdata.cloud/u/papazach)\
**Post date:** [August 14, 2023, 6:50am UTC](https://community.netdata.cloud/t/sign-in-email-not-received-invalid-email-error/4538/2 "2023-08-14T06:50:50Z")

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Hello @scottyd ,

First of all thank you for using Netdata, and also for reaching out to us.

Could you please send me in a DM your email so I could take a look?

Best,  
Costas

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**Author:** ![scottyd](https://avatars.discourse-cdn.com/v4/letter/s/d6d6ee/32.png) [@scottyd](https://community.netdata.cloud/u/scottyd)\
**Post date:** [August 16, 2023, 12:40pm UTC](https://community.netdata.cloud/t/sign-in-email-not-received-invalid-email-error/4538/3 "2023-08-16T12:40:23Z")

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I’m marking this as solved as Costas provided assistance and resolved the sign-in issue for me.

My issue in this instance looks to have been caused by my log-in email being flagged as spam due to it returning undeliverable messages for a period of time (my fault, a config issue on my end).  
Costas mentioned that they are actively looking into how to make this a non-issue in the future.