# SNS Cloud Notifications not being published

**URL:** <https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571>\
**Category:** Help\
**Tags:** cloud\
**Created:** [May 20, 2025, 11:18am UTC](https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571 "2025-05-20T11:18:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HaveYourPhil](https://avatars.discourse-cdn.com/v4/letter/h/7ba0ec/32.png) [@HaveYourPhil](https://community.netdata.cloud/u/HaveYourPhil)\
**Post date:** [May 20, 2025, 11:18am UTC](https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571/1 "2025-05-20T11:18:01Z")

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Paid plan: Homelab  
Nodes: 6  
Rooms:

- Servers - 5 nodes
- PCs - 1 node

Issue:

- I have setup an SNS topic for notifications and created a configuration for all notification types and all nodes (see screenshot below)
- When I “Test” the notification config (using the Test button in the modal), I receive a test message via SNS, however, after saving the notification and shutting down one of my nodes for a few minutes (2 minute default delay for Reachability), I don’t receive any messages to the SNS topic.
- I have only been testing node availability because it’s easy to trigger, however, I am also not getting Warning notifications via SNS either for warnings that occur on any nodes (3 in the last 24h).
- I have also setup a configuration for Discord (screenshot below) and I **am** receiving Available and Unavailable notifications successfully.
- Email notifications are also working correctly.

Notification Config:  
**Netdata**

 ![netdata-sns-notification-config](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/f/f34626c29301b406a2e23083d96328139e676e59.png)

**Discord**

 ![netdata-discord-notification-config](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/b/b39325fc1eeb8403770409f14563db9108c101ca.png)

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<div class="post-metadata">

**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\
**Post date:** [May 20, 2025, 1:53pm UTC](https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571/2 "2025-05-20T13:53:36Z")

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Hi @HaveYourPhil,  
We found a bug that was blocking SNS notification from being sent.  
The good news is that it’s already addressed and everything should be working as expected now.

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<div class="post-metadata">

**Author:** ![HaveYourPhil](https://avatars.discourse-cdn.com/v4/letter/h/7ba0ec/32.png) [@HaveYourPhil](https://community.netdata.cloud/u/HaveYourPhil)\
**Post date:** [May 20, 2025, 3:23pm UTC](https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571/3 "2025-05-20T15:23:53Z")

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Thank you, @car12o! I can confirm that I’m receiving notifications through SNS now. I really appreciate how quickly you were able to resolve this as well - you set a high bar for support!

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<div class="post-metadata">

**Author:** ![car12o](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/car12o/32/3515_2.png) [@car12o](https://community.netdata.cloud/u/car12o)\
**Post date:** [May 20, 2025, 3:59pm UTC](https://community.netdata.cloud/t/sns-cloud-notifications-not-being-published/7571/4 "2025-05-20T15:59:15Z")

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Always glad to help.  
Thank you for help us to improve our product.