# Suddenly ErrUnsupportedAgent on a binpkg-deb agent **URL:** \ **Category:** Help\ **Tags:** agent\ **Created:** [June 6, 2023, 1:46pm UTC](https://community.netdata.cloud/t/suddenly-errunsupportedagent-on-a-binpkg-deb-agent/4237 "2023-06-06T13:46:34Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Tudvari](https://avatars.discourse-cdn.com/v4/letter/t/6a8cbe/32.png) [@Tudvari](https://community.netdata.cloud/u/Tudvari)\ **Post date:** [June 6, 2023, 1:46pm UTC](https://community.netdata.cloud/t/suddenly-errunsupportedagent-on-a-binpkg-deb-agent/4237/1 "2023-06-06T13:46:34Z")
Hi, This morning I started to get `system.swap (swap), used swap = 100%`alerts on my Debian 11 node, so I wanted to check it. I went to the cloud dashboard, and realised that the **netdata agent was offline.** I tunneled in, and the memory seemed good: > MiB Mem : 32089.8 total, 4537.2 free, 4100.7 used, 23451.9 buff/cache > MiB Swap: 512.0 total, 0.4 free, 511.6 used. 27518.8 avail Mem I checked the agent, it was active, tried restarting it, stopping, starting, etc, but it was still “Offline” according to the cloud. The alerts stopped after a while, only appeared only once per restart. I checked ACLK status: `sudo netdatacli aclk-state` > ACLK Available: Yes > ACLK Version: 2 > Protocols Supported: Protobuf > Protocol Used: Protobuf > MQTT Version: 5 > Claimed: Yes > Claimed Id: 25718358-9c4a-11eb-9496-f23c91735f05 > Cloud URL: [https://app.netdata.cloud](https://app.netdata.cloud) > **Online: No** > **Reconnect count: 0** > Banned By Cloud: Yes > Next Connection Attempt At: 2023-06-06 13:39:33 > Last Backoff: 60.000 It was offline here as well, and it was always failed at connecting, reconnect count was always zero. So I checked `error.log`: > 2023-06-06 13:23:32: netdata INFO : ACLK\_MAIN : HTTPS “GET” request to “app.netdata.cloud” finished with HTTP code: 406 > 2023-06-06 13:23:32: netdata ERROR : ACLK\_MAIN : The HTTP code not 200 OK (Got 406) > 2023-06-06 13:23:32: netdata ERROR : ACLK\_MAIN : Cloud returned EC=“”, Msg-Key:“ **ErrUnsupportedAgent** ”, Msg:“do not retry: unsupported agent”, BlockRetry:true, Backoff:0s (-1 unset by cloud) > 2023-06-06 13:23:32: netdata ERROR : ACLK\_MAIN : Failed to Get ACLK environment > 2023-06-06 13:23:32: netdata INFO : ACLK\_MAIN : Wait before attempting to reconnect in 60.000 seconds > 2023-06-06 13:23:33: netdata INFO : PD[node.d] : PLUGINSD: plugin called DISABLE. Disabling it. > 2023-06-06 13:23:33: netdata INFO : PD[node.d] : PLUGINSD: ‘host:spacedesigner3d.com’, ‘/usr/libexec/netdata/plugins.d/node.d.plugin’ (pid 1006802) disconnected after 0 successful data collections (ENDs). > 2023-06-06 13:23:33: netdata INFO : PD[node.d] : child pid 1006802 killed by signal 15. > 2023-06-06 13:23:33: netdata INFO : PD[node.d] : PLUGINSD: ‘host:spacedesigner3d.com’, ‘/usr/libexec/netdata/plugins.d/node.d.plugin’ (pid 1006802) does not generate useful output but it reports success (exits with 0). Will not start it again - it is now disabled… > 2023-06-06 13:23:33: netdata INFO : P[proc] : Using now\_boottime\_usec() for uptime (dt is 7 ms) > 2023-06-06 13:23:33: netdata LOG FLOOD PROTECTION too many logs (201 logs in 1 seconds, threshold is set to 200 logs in 1200 seconds). Preventing more logs from process ‘netdata’ for 1199 seconds. > 2023-06-06 13:43:33: netdata LOG FLOOD PROTECTION resuming logging from process ‘netdata’ (prevented 134 logs in the last 1200 seconds). > 2023-06-06 13:43:33: netdata INFO : ACLK\_MAIN : Attempting connection now > 2023-06-06 13:43:33: netdata INFO : ACLK\_MAIN : HTTPS “GET” request to “app.netdata.cloud” finished with HTTP code: 406 > 2023-06-06 13:43:33: netdata ERROR : ACLK\_MAIN : The HTTP code not 200 OK (Got 406) > 2023-06-06 13:43:33: netdata ERROR : ACLK\_MAIN : Cloud returned EC=“”, Msg-Key:“ErrUnsupportedAgent”, Msg:“do not retry: unsupported agent”, BlockRetry:true, Backoff:0s (-1 unset by cloud) > 2023-06-06 13:43:33: netdata ERROR : ACLK\_MAIN : Failed to Get ACLK environment > 2023-06-06 13:43:33: netdata INFO : ACLK\_MAIN : Wait before attempting to reconnect in 60.000 seconds It said `ErrUnsupportedAgent`so I checked `buildinfo`: > Version: netdata v1.39.0-97-nightly > Configure options: ‘–build=x86\_64-linux-gnu’ ‘–includedir=${prefix}/include’ ‘–mandir=${prefix}/share/man’ ‘–infodir=${prefix}/share/info’ ‘–disable-option-checking’ ‘–disable-silent-rules’ ‘–libdir=${prefix}/lib/x86\_64-linux-gnu’ ‘–libexecdir=${prefix}/lib/x86\_64-linux-gnu’ ‘–disable-maintainer-mode’ ‘–prefix=/usr’ ‘–sysconfdir=/etc’ ‘–localstatedir=/var’ ‘–libdir=/usr/lib’ ‘–libexecdir=/usr/libexec’ ‘–with-user=netdata’ ‘–with-math’ ‘–with-zlib’ ‘–with-webdir=/var/lib/netdata/www’ ‘–disable-dependency-tracking’ ‘build\_alias=x86\_64-linux-gnu’ ‘CFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security’ ‘LDFLAGS=-Wl,-z,relro’ ‘CPPFLAGS=-Wdate-time -D\_FORTIFY\_SOURCE=2’ ‘CXXFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security’ > Install type: binpkg-deb > Binary architecture: x86\_64 > Packaging distro: > Features: > dbengine: YES > Native HTTPS: YES > Netdata Cloud: YES > ACLK: YES > TLS Host Verification: YES > Machine Learning: YES > Stream Compression: YES > HTTPD (h2o): YES > Libraries: > protobuf: YES (system) > jemalloc: NO > JSON-C: YES > libcap: NO > libcrypto: YES > libm: YES > tcalloc: NO > zlib: YES > Plugins: > apps: YES > cgroup Network Tracking: YES > CUPS: YES > debugfs: YES > EBPF: YES > IPMI: YES > NFACCT: YES > perf: YES > slabinfo: YES > Xen: NO > Xen VBD Error Tracking: NO > Exporters: > AWS Kinesis: NO > GCP PubSub: NO > MongoDB: NO > Prometheus Remote Write: YES > Debug/Developer Features: > Trace Allocations: NO Why is **binpkg-deb** unsupported now? I had some issues with netdata before and maybe this node was also problematic. But we fixed it on the forum. Maybe some of the fix flagged this agent in a way that is unsupported now? How could I fix it, what’s the source of the problem? 😑 Why am I getting swap alerts if there is plenty of free swap according to top? Thanks in advance! 🙂 ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [June 6, 2023, 1:55pm UTC](https://community.netdata.cloud/t/suddenly-errunsupportedagent-on-a-binpkg-deb-agent/4237/2 "2023-06-06T13:55:17Z")
Hi @Tudvari We are sorry, but currently agents with version v1.39.0-97-nightly such as yours have an issue that forced us to prevent them from connecting to the cloud. The issue will be resolved in the next nightly version. If you wish, you can manually run the netdata-updater script to update, or wait until it runs by itself. We apologize for the trouble. We can check though the issue of the swap usage alert, but from your post `MiB Swap: 512.0 total, 0.4 free, 511.6 used` indeed it seems that there is little swap left? ---
**Author:** ![Tudvari](https://avatars.discourse-cdn.com/v4/letter/t/6a8cbe/32.png) [@Tudvari](https://community.netdata.cloud/u/Tudvari)\ **Post date:** [June 6, 2023, 2:06pm UTC](https://community.netdata.cloud/t/suddenly-errunsupportedagent-on-a-binpkg-deb-agent/4237/3 "2023-06-06T14:06:37Z")
Thanks, I updated it and now it works! 🙂 Regarding the swap alert: shoot, I misread it, and indeed it is nearly full. I just have to find out why, I guess. 😃 ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [June 6, 2023, 2:07pm UTC](https://community.netdata.cloud/t/suddenly-errunsupportedagent-on-a-binpkg-deb-agent/4237/4 "2023-06-06T14:07:07Z")
Great! Thanks for the feedback!