# Unreachable alerts are not being received

**URL:** <https://community.netdata.cloud/t/unreachable-alerts-are-not-being-received/1689>\
**Category:** Help\
**Tags:** cloud\
**Created:** [September 7, 2021, 10:11am UTC](https://community.netdata.cloud/t/unreachable-alerts-are-not-being-received/1689 "2021-09-07T10:11:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![spiffytheseal](https://avatars.discourse-cdn.com/v4/letter/s/85f322/32.png) [@spiffytheseal](https://community.netdata.cloud/u/spiffytheseal)\
**Post date:** [September 7, 2021, 10:11am UTC](https://community.netdata.cloud/t/unreachable-alerts-are-not-being-received/1689/1 "2021-09-07T10:11:55Z")

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## Problem/Question

I am not receiving alerts for unreachable nodes from Netdata Cloud. I am receiving alerts for warning/critical sensors just fine. My profile is configured to receive notifications for _All Alerts and unreachable_

## Environment/Browser

Chromium 92.0.4515.159, netdata v1.31.0-222-nightly

## What I expected to happen

Alerts to be received by email when a claimed node is unreachable.

This issue has been raised [here](https://community.netdata.cloud/t/not-receiving-alerts-for-unreachable-node/1307) too earlier this year and I am having the same problem. It is possible I have something misconfigured, but I followed the documentation [here](https://learn.netdata.cloud/docs/monitor/enable-notifications) and as I am receiving other alerts I’m not sure if it is a local problem.

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<div class="post-metadata">

**Author:** ![spiffytheseal](https://avatars.discourse-cdn.com/v4/letter/s/85f322/32.png) [@spiffytheseal](https://community.netdata.cloud/u/spiffytheseal)\
**Post date:** [September 10, 2021, 11:21am UTC](https://community.netdata.cloud/t/unreachable-alerts-are-not-being-received/1689/2 "2021-09-10T11:21:54Z")

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This has since resolved itself. No changes made, but I am now receiving “unreachable” alerts as expected.