# "Unreachable, the node is not connected to Netdata Cloud" **URL:** \ **Category:** Help\ **Tags:** agent\ **Created:** [June 3, 2021, 8:51am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398 "2021-06-03T08:51:42Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Gino\_Schreuders](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/gino_schreuders/32/827_2.png) [@Gino\_Schreuders](https://community.netdata.cloud/u/Gino_Schreuders)\ **Post date:** [June 3, 2021, 8:51am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/1 "2021-06-03T08:51:42Z")
Dear, I’m trying to add a node called Dietpi to a warroom called Dietpi.(I know it’s not logic with the names) However when I add the node to the warroom I get an error that says: “Unreachable, the node is not connected to Netdata Cloud” I don’t really know what I have to do to fix this ☹ ![image](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/1X/9a165accff147eee50fc5aa73b425b8527982e74.png) Hope someone can help me out 🙂, Gino ---
**Author:** ![OdysLam](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/odyslam/32/98_2.png) [@OdysLam](https://community.netdata.cloud/u/OdysLam)\ **Post date:** [June 3, 2021, 10:28am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/2 "2021-06-03T10:28:02Z")
Hey, can you please verify that the node is indeed reachable by netdata cloud? can you connect to the agent using the local dashboard? ---
**Author:** ![Kostas\_Kaskavelis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/kostas_kaskavelis/32/572_2.png) [@Kostas\_Kaskavelis](https://community.netdata.cloud/u/Kostas_Kaskavelis)\ **Post date:** [June 3, 2021, 10:32am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/3 "2021-06-03T10:32:52Z")
Hello @Gino_Schreuders, We had some cases like this one in the past, where a reboot of the node or a restart of the agent would solve the incorrect reachability status. We try to address this type of issues with the upcoming releases. Can you let us know if a reboot/restart did the trick in your case? Best, Kostas ---
**Author:** ![underhood](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/underhood/32/798_2.png) [@underhood](https://community.netdata.cloud/u/underhood)\ **Post date:** [June 7, 2021, 8:59am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/4 "2021-06-07T08:59:44Z")
Hi, @Gino_Schreuders first of all thank you for reporting the issue. Could you please provide the `error.log` of netdata _(normally in `/var/log/netdata`)_ and filter for `aclk`? e.g. `grep -ai aclk /var/log/netdata/error.log` ? _(your log can be in different folder depending on install method e.g. `/opt/netdata/var/log/netdata/error.log`)_ ---
**Author:** ![Gino\_Schreuders](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/gino_schreuders/32/827_2.png) [@Gino\_Schreuders](https://community.netdata.cloud/u/Gino_Schreuders)\ **Post date:** [June 7, 2021, 11:41am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/5 "2021-06-07T11:41:39Z")
Thanks for your response. This is all I get: ![image](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/1X/9d8252dfa542a11418faeb0251aa0ee72b056ad1.png) I’m fairly new to netdata so I don’t really know if this is what you need? kind regards, Gino ---
**Author:** ![Gino\_Schreuders](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/gino_schreuders/32/827_2.png) [@Gino\_Schreuders](https://community.netdata.cloud/u/Gino_Schreuders)\ **Post date:** [June 7, 2021, 12:44pm UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/6 "2021-06-07T12:44:38Z")
Hello everyone, I’m so stupid 🙄 Tried reclaiming the node and it worked. sorry to bother you guys 😅 Kind regards, Gino ---
**Author:** ![Kostas\_Kaskavelis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/kostas_kaskavelis/32/572_2.png) [@Kostas\_Kaskavelis](https://community.netdata.cloud/u/Kostas_Kaskavelis)\ **Post date:** [June 10, 2021, 6:40am UTC](https://community.netdata.cloud/t/unreachable-the-node-is-not-connected-to-netdata-cloud/1398/7 "2021-06-10T06:40:41Z")
Hello @Gino_Schreuders! No worries at all! We are glad that it worked for you after all! Do not hesitate to contact for any further assistance! Best, Kostas