# unseen servers **URL:** \ **Category:** Help\ **Created:** [October 7, 2023, 11:54pm UTC](https://community.netdata.cloud/t/unseen-servers/4728 "2023-10-07T23:54:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DjordjeB](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@DjordjeB](https://community.netdata.cloud/u/DjordjeB)\ **Post date:** [October 7, 2023, 11:54pm UTC](https://community.netdata.cloud/t/unseen-servers/4728/1 "2023-10-07T23:54:55Z")
Hello i have issue where dashboard app show my servers as unseen ```auto Packaging: Netdata Version ____________________________________________ : v1.42.4 Installation Type __________________________________________ : custom Package Architecture _______________________________________ : unknown Package Distro _____________________________________________ : unknown Configure Options __________________________________________ : '--build=x86_64-redhat-linux-gnu' '--host=x86_64-redhat-linux-gnu' '--program-prefix=' '--disable-dependency-tracking' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib64' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/var/lib' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--enable-plugin-freeipmi' '--with-bundled-protobuf' '--with-zlib' '--with-math' '--with-user=netdata' 'build_alias=x86_64-redhat-linux-gnu' 'host_alias=x86_64-redhat-linux-gnu' 'CFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic' 'LDFLAGS=-Wl,-z,relro -specs=/usr/lib/rpm/redhat/redhat-hardened-ld' 'CXXFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1 -m64 -mtune=generic' 'PKG_CONFIG_PATH=:/usr/lib64/pkgconfig:/usr/share/pkgconfig' Default Directories: User Configurations ________________________________________ : /etc/netdata Stock Configurations _______________________________________ : /usr/lib64/netdata/conf.d Ephemeral Databases (metrics data, metadata) _______________ : /var/cache/netdata Permanent Databases ________________________________________ : /var/lib/netdata Plugins ____________________________________________________ : /usr/libexec/netdata/plugins.d Static Web Files ___________________________________________ : /usr/share/netdata/web Log Files __________________________________________________ : /var/log/netdata Lock Files _________________________________________________ : /var/lib/netdata/lock Home _______________________________________________________ : /var/lib/netdata Operating System: Kernel _____________________________________________________ : Linux Kernel Version _____________________________________________ : 3.10.0-962.3.2.lve1.5.81.el7.x86_64 Operating System ___________________________________________ : CloudLinux Operating System ID ________________________________________ : cloudlinux Operating System ID Like ___________________________________ : rhel fedora centos Operating System Version ___________________________________ : 7.9 (Boris Yegorov) Operating System Version ID ________________________________ : none Detection __________________________________________________ : /etc/os-release Hardware: CPU Cores __________________________________________________ : 12 CPU Frequency ______________________________________________ : 4700000000 CPU Architecture ___________________________________________ : 67235348480 RAM Bytes __________________________________________________ : 1920394248192 Disk Capacity ______________________________________________ : x86_64 Virtualization Technology __________________________________ : none Virtualization Detection ___________________________________ : systemd-detect-virt Container: Container __________________________________________________ : none Container Detection ________________________________________ : systemd-detect-virt Container Orchestrator _____________________________________ : none Container Operating System _________________________________ : none Container Operating System ID ______________________________ : none Container Operating System ID Like _________________________ : none Container Operating System Version _________________________ : none Container Operating System Version ID ______________________ : none Container Operating System Detection _______________________ : none Features: Built For __________________________________________________ : Linux Netdata Cloud ______________________________________________ : YES Health (trigger alerts and send notifications) _____________ : YES Streaming (stream metrics to parent Netdata servers) _______ : YES Replication (fill the gaps of parent Netdata servers) ______ : YES Streaming and Replication Compression ______________________ : NO (none) Contexts (index all active and archived metrics) ___________ : YES Tiering (multiple dbs with different metrics resolution) ___ : YES (5) Machine Learning ___________________________________________ : YES Database Engines: dbengine ___________________________________________________ : YES alloc ______________________________________________________ : YES ram ________________________________________________________ : YES map ________________________________________________________ : YES save _______________________________________________________ : YES none _______________________________________________________ : YES Connectivity Capabilities: ACLK (Agent-Cloud Link: MQTT over WebSockets over TLS) _____ : YES static (Netdata internal web server) _______________________ : YES h2o (web server) ___________________________________________ : YES WebRTC (experimental) ______________________________________ : NO Native HTTPS (TLS Support) _________________________________ : YES TLS Host Verification ______________________________________ : YES Libraries: LZ4 (extremely fast lossless compression algorithm) ________ : NO zlib (lossless data-compression library) ___________________ : YES Judy (high-performance dynamic arrays and hashtables) ______ : YES (bundled) dlib (robust machine learning toolkit) _____________________ : YES (bundled) protobuf (platform-neutral data serialization protocol) ____ : YES (bundled) OpenSSL (cryptography) _____________________________________ : YES libdatachannel (stand-alone WebRTC data channels) __________ : NO JSON-C (lightweight JSON manipulation) _____________________ : YES libcap (Linux capabilities system operations) ______________ : YES libcrypto (cryptographic functions) ________________________ : YES libm (mathematical functions) ______________________________ : YES jemalloc ___________________________________________________ : NO TCMalloc ___________________________________________________ : NO Plugins: apps (monitor processes) ___________________________________ : YES cgroups (monitor containers and VMs) _______________________ : YES cgroup-network (associate interfaces to CGROUPS) ___________ : YES proc (monitor Linux systems) _______________________________ : YES tc (monitor Linux network QoS) _____________________________ : YES diskspace (monitor Linux mount points) _____________________ : YES freebsd (monitor FreeBSD systems) __________________________ : NO macos (monitor MacOS systems) ______________________________ : NO statsd (collect custom application metrics) ________________ : YES timex (check system clock synchronization) _________________ : YES idlejitter (check system latency and jitter) _______________ : YES bash (support shell data collection jobs - charts.d) _______ : YES debugfs (kernel debugging metrics) _________________________ : YES cups (monitor printers and print jobs) _____________________ : NO ebpf (monitor system calls) ________________________________ : NO freeipmi (monitor enterprise server H/W) ___________________ : YES nfacct (gather netfilter accounting) _______________________ : NO perf (collect kernel performance events) ___________________ : YES slabinfo (monitor kernel object caching) ___________________ : YES Xen ________________________________________________________ : NO Xen VBD Error Tracking _____________________________________ : NO Exporters: AWS Kinesis ________________________________________________ : NO GCP PubSub _________________________________________________ : NO MongoDB ____________________________________________________ : NO Prometheus (OpenMetrics) Exporter __________________________ : YES Prometheus Remote Write ____________________________________ : YES Graphite ___________________________________________________ : YES Graphite HTTP / HTTPS ______________________________________ : YES JSON _______________________________________________________ : YES JSON HTTP / HTTPS __________________________________________ : YES OpenTSDB ___________________________________________________ : YES OpenTSDB HTTP / HTTPS ______________________________________ : YES All Metrics API ____________________________________________ : YES Shell (use metrics in shell scripts) _______________________ : YES Debug/Developer Features: Trace All Netdata Allocations (with charts) ________________ : NO Developer Mode (more runtime checks, slower) _______________ : NO ``` ```auto ystemctl status netdata ● netdata.service - Real time performance monitoring Loaded: loaded (/usr/lib/systemd/system/netdata.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2023-10-08 01:47:59 CEST; 5min ago Main PID: 648990 (netdata) CGroup: /system.slice/netdata.service ├─648990 /opt/netdata/bin/srv/netdata -D ├─648992 /opt/netdata/bin/srv/netdata --special-spawn-server ├─649156 bash /opt/netdata/usr/libexec/netdata/plugins.d/tc-qos-helper.sh 1 ├─649176 /opt/netdata/usr/libexec/netdata/plugins.d/go.d.plugin 1 ├─649179 /opt/netdata/usr/libexec/netdata/plugins.d/apps.plugin 1 ├─649181 /usr/bin/python3 /opt/netdata/usr/libexec/netdata/plugins.d/python.d.plugin 1 ├─649182 /opt/netdata/usr/libexec/netdata/plugins.d/nfacct.plugin 1 └─649187 /opt/netdata/usr/libexec/netdata/plugins.d/debugfs.plugin 1 ``` cloudlinux 7.9 dedicated server ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [October 9, 2023, 7:44am UTC](https://community.netdata.cloud/t/unseen-servers/4728/2 "2023-10-09T07:44:55Z")
Hi @DjordjeB Is this on the cloud or the local dashboard, i.e. have you claimed them? Are they individual nodes, or do the stream metrics between them? ---
**Author:** ![DjordjeB](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@DjordjeB](https://community.netdata.cloud/u/DjordjeB)\ **Post date:** [October 9, 2023, 8:40am UTC](https://community.netdata.cloud/t/unseen-servers/4728/3 "2023-10-09T08:40:52Z")
localhost dashboard working fine with all status running. Yes i caimed. Individual node on app.netdata.cloud ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [October 9, 2023, 9:05am UTC](https://community.netdata.cloud/t/unseen-servers/4728/4 "2023-10-09T09:05:06Z")
Ok, could you please check and share if possible your `/var/log/netdata/error.log` ? It seems likely as a connection problem to the cloud. ---
**Author:** ![DjordjeB](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@DjordjeB](https://community.netdata.cloud/u/DjordjeB)\ **Post date:** [October 9, 2023, 9:43am UTC](https://community.netdata.cloud/t/unseen-servers/4728/5 "2023-10-09T09:43:37Z")
Token: \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Base URL: [https://app.netdata.cloud](https://app.netdata.cloud) Id: 61773b9d-c063-4d61-b999-ae6e706_db9f Rooms: d19f1289-e76a-4bf2-afb9-08c0ee_de546 Hostname: … Proxy: Netdata user: netdata Connection attempt 1 successful Node was successfully claimed. OK — Successfully claimed node — [/root]# rm -rf /tmp/netdata-kickstart-uiQbaXlxU7 OK ---
**Author:** ![DjordjeB](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@DjordjeB](https://community.netdata.cloud/u/DjordjeB)\ **Post date:** [October 9, 2023, 10:55am UTC](https://community.netdata.cloud/t/unseen-servers/4728/6 "2023-10-09T10:55:40Z")
i removed and installed again, but again it set as unseen, then i removed again and installed again but now it works, but with nightly, --stable-channel i could’t see in app. ---
**Author:** ![Manolis\_Vasilakis](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/manolis_vasilakis/32/820_2.png) [@Manolis\_Vasilakis](https://community.netdata.cloud/u/Manolis_Vasilakis)\ **Post date:** [October 9, 2023, 11:24am UTC](https://community.netdata.cloud/t/unseen-servers/4728/7 "2023-10-09T11:24:49Z")
Hmm, only if we could take a look at `/var/log/netdata/error.log` it would be possible to see what happened…