# View alert link in email ends in a warning via Netdata cloud **URL:** \ **Category:** Help\ **Tags:** cloud\ **Created:** [November 15, 2022, 12:40pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528 "2022-11-15T12:40:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![finalwebsites](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/finalwebsites/32/1443_2.png) [@finalwebsites](https://community.netdata.cloud/u/finalwebsites)\ **Post date:** [November 15, 2022, 12:40pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/1 "2022-11-15T12:40:29Z")
Hi, since ~1 week it’s not possible anymore to check an alert that was send via E-mail. Whenever I click on the link I see the warning " We couldn’t find the alert" instead. So actually I can’t investigate all the alerts anymore ☹ ![desktop_Selection_349](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/7/764f28910ce88a084494ca2d30ac2b678647f067.jpeg) ![desktop_Selection_348](https://canada1.discourse-cdn.com/flex029/uploads/netdata2/original/2X/4/469c694f3c710a13482b08aadf30cdb5eeda48e3.jpeg) ---
**Author:** ![dimko](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/dimko/32/835_2.png) [@dimko](https://community.netdata.cloud/u/dimko)\ **Post date:** [November 15, 2022, 1:39pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/2 "2022-11-15T13:39:12Z")
Hey @finalwebsites, can you please check if the alert was still active the time you clicked on the Alert email, or if it was cleared? the **web\_log\_nginx.requests\_by\_type** alert has a delay set in its configuration **delay: up 1m down 5m multiplier 1.5 max 1h** so receiving emails after alert transitions is delayed. On top of that, we’ve identified an issue that makes alert view for cleared alerts showing the “ **Can’t find this alert** ” message you experienced, instead of the cleared alert, with all of its details. A fix will be applied shortly. Thank you very much for your report 🙂 ---
**Author:** ![Christopher\_Akritid1](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/christopher_akritid1/32/419_2.png) [@Christopher\_Akritid1](https://community.netdata.cloud/u/Christopher_Akritid1)\ **Post date:** [November 15, 2022, 4:51pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/3 "2022-11-15T16:51:34Z")
If the alert is cleared, shouldn’t we be saying that, instead of a “We couldn’t find the alert” which sounds like a problem? @hugo what do you think? ---
**Author:** ![dimko](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/dimko/32/835_2.png) [@dimko](https://community.netdata.cloud/u/dimko)\ **Post date:** [November 15, 2022, 5:15pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/4 "2022-11-15T17:15:08Z")
A fix is on the way. We had some regressions so we couldn’t release today. ---
**Author:** ![finalwebsites](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/finalwebsites/32/1443_2.png) [@finalwebsites](https://community.netdata.cloud/u/finalwebsites)\ **Post date:** [November 15, 2022, 8:46pm UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/5 "2022-11-15T20:46:07Z")
> [@dimko](#): > > can you please check if the alert was still active the time you clicked on the Alert email, or if it was cleared? It happens with several hours (3-7) I never wait more than 24 hours for the investigation. It was goed 1-2 weeks ago. This issue is new for my account and it happens for all my server (~10). > [@dimko](#): > > On top of that, we’ve identified an issue that makes alert view for cleared alerts showing the “ **Can’t find this alert** ” message you experienced, instead of the cleared alert, with all of its details. Most alerts are cleared within less than an hour. It’s important to see what happens last night for example even is the alert is already cleared. > [@dimko](#): > > the **web\_log\_nginx.requests\_by\_type** alert has a delay set in its configuration Is this limit new, it was good before ---
**Author:** ![dimko](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/dimko/32/835_2.png) [@dimko](https://community.netdata.cloud/u/dimko)\ **Post date:** [November 16, 2022, 9:48am UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/6 "2022-11-16T09:48:18Z")
> Is this limit new, it was good before By limit, do you mean the delay? **delay** isn’t new, but unfortunately it isn’t very obvious for cloud users how it’s supposed to work and that is there. This is something we need to enhance and make it more clear → **Feature request** - [[Feat]: Expose alert delay in Netdata Cloud · Issue #655 · netdata/netdata-cloud · GitHub](https://github.com/netdata/netdata-cloud/issues/655) Most of the built in alerts have a delay in place. You can read more about it in here [Configure alerts | Learn Netdata](https://learn.netdata.cloud/docs/agent/health/reference#alarm-line-delay) and will be happy to help if you have more questions. > Most alerts are cleared within less than an hour. It’s important to see what happens last night for example even is the alert is already cleared. Yes, this will be fixed . You will again be able to check alert details in Cloud, after you click on the View alert call to action button in the email, even if alert is in a cleared state. Will let you know once we deploy this change. ---
**Author:** ![finalwebsites](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.netdata.cloud/finalwebsites/32/1443_2.png) [@finalwebsites](https://community.netdata.cloud/u/finalwebsites)\ **Post date:** [November 16, 2022, 10:46am UTC](https://community.netdata.cloud/t/view-alert-link-in-email-ends-in-a-warning-via-netdata-cloud/3528/7 "2022-11-16T10:46:26Z")
> [@dimko](#): > > Will let you know once we deploy this change. Thanks, I will check it than with the next alert