Agent Node cannot connect to cloud

Hallo Everyone,

I cannot attach my Agent to Cloud. As per api/v1. I have already deleted cloud.d and re-claimed with kick starter and --claim-id “$(uuidgen)” at the end.

"cloud-enabled": true,
"cloud-available": true,
"agent-claimed": true,
"aclk-available": false,

also my ./netdatacli aclk-state

ACLK Available: Yes
ACLK Version: 2
Protocols Supported: Protobuf
Protocol Used: Protobuf
MQTT Version: 5
Claimed: Yes
Claimed Id: <snip>
Cloud URL: https://app.netdata.cloud
Online: No
Reconnect count: 0
Banned By Cloud: No
Next Connection Attempt At: 2024-08-05 13:19:25
Last Backoff: 166.357

appreciate if any idea arises.

Thank you