unseen servers

Hello i have issue where dashboard app show my servers as unseen

Packaging:
    Netdata Version ____________________________________________ : v1.42.4
    Installation Type __________________________________________ : custom
    Package Architecture _______________________________________ : unknown
    Package Distro _____________________________________________ : unknown
    Configure Options __________________________________________ :  '--build=x86_64-redhat-linux-gnu' '--host=x86_64-redhat-linux-gnu' '--program-prefix=' '--disable-dependency-tracking' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib64' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/var/lib' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--enable-plugin-freeipmi' '--with-bundled-protobuf' '--with-zlib' '--with-math' '--with-user=netdata' 'build_alias=x86_64-redhat-linux-gnu' 'host_alias=x86_64-redhat-linux-gnu' 'CFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1  -m64 -mtune=generic' 'LDFLAGS=-Wl,-z,relro -specs=/usr/lib/rpm/redhat/redhat-hardened-ld' 'CXXFLAGS=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector-strong --param=ssp-buffer-size=4 -grecord-gcc-switches -specs=/usr/lib/rpm/redhat/redhat-hardened-cc1  -m64 -mtune=generic' 'PKG_CONFIG_PATH=:/usr/lib64/pkgconfig:/usr/share/pkgconfig'
Default Directories:
    User Configurations ________________________________________ : /etc/netdata
    Stock Configurations _______________________________________ : /usr/lib64/netdata/conf.d
    Ephemeral Databases (metrics data, metadata) _______________ : /var/cache/netdata
    Permanent Databases ________________________________________ : /var/lib/netdata
    Plugins ____________________________________________________ : /usr/libexec/netdata/plugins.d
    Static Web Files ___________________________________________ : /usr/share/netdata/web
    Log Files __________________________________________________ : /var/log/netdata
    Lock Files _________________________________________________ : /var/lib/netdata/lock
    Home _______________________________________________________ : /var/lib/netdata
Operating System:
    Kernel _____________________________________________________ : Linux
    Kernel Version _____________________________________________ : 3.10.0-962.3.2.lve1.5.81.el7.x86_64
    Operating System ___________________________________________ : CloudLinux
    Operating System ID ________________________________________ : cloudlinux
    Operating System ID Like ___________________________________ : rhel fedora centos
    Operating System Version ___________________________________ : 7.9 (Boris Yegorov)
    Operating System Version ID ________________________________ : none
    Detection __________________________________________________ : /etc/os-release
Hardware:
    CPU Cores __________________________________________________ : 12
    CPU Frequency ______________________________________________ : 4700000000
    CPU Architecture ___________________________________________ : 67235348480
    RAM Bytes __________________________________________________ : 1920394248192
    Disk Capacity ______________________________________________ : x86_64
    Virtualization Technology __________________________________ : none
    Virtualization Detection ___________________________________ : systemd-detect-virt
Container:
    Container __________________________________________________ : none
    Container Detection ________________________________________ : systemd-detect-virt
    Container Orchestrator _____________________________________ : none
    Container Operating System _________________________________ : none
    Container Operating System ID ______________________________ : none
    Container Operating System ID Like _________________________ : none
    Container Operating System Version _________________________ : none
    Container Operating System Version ID ______________________ : none
    Container Operating System Detection _______________________ : none
Features:
    Built For __________________________________________________ : Linux
    Netdata Cloud ______________________________________________ : YES
    Health (trigger alerts and send notifications) _____________ : YES
    Streaming (stream metrics to parent Netdata servers) _______ : YES
    Replication (fill the gaps of parent Netdata servers) ______ : YES
    Streaming and Replication Compression ______________________ : NO (none)
    Contexts (index all active and archived metrics) ___________ : YES
    Tiering (multiple dbs with different metrics resolution) ___ : YES (5)
    Machine Learning ___________________________________________ : YES
Database Engines:
    dbengine ___________________________________________________ : YES
    alloc ______________________________________________________ : YES
    ram ________________________________________________________ : YES
    map ________________________________________________________ : YES
    save _______________________________________________________ : YES
    none _______________________________________________________ : YES
Connectivity Capabilities:
    ACLK (Agent-Cloud Link: MQTT over WebSockets over TLS) _____ : YES
    static (Netdata internal web server) _______________________ : YES
    h2o (web server) ___________________________________________ : YES
    WebRTC (experimental) ______________________________________ : NO
    Native HTTPS (TLS Support) _________________________________ : YES
    TLS Host Verification ______________________________________ : YES
Libraries:
    LZ4 (extremely fast lossless compression algorithm) ________ : NO
    zlib (lossless data-compression library) ___________________ : YES
    Judy (high-performance dynamic arrays and hashtables) ______ : YES (bundled)
    dlib (robust machine learning toolkit) _____________________ : YES (bundled)
    protobuf (platform-neutral data serialization protocol) ____ : YES (bundled)
    OpenSSL (cryptography) _____________________________________ : YES
    libdatachannel (stand-alone WebRTC data channels) __________ : NO
    JSON-C (lightweight JSON manipulation) _____________________ : YES
    libcap (Linux capabilities system operations) ______________ : YES
    libcrypto (cryptographic functions) ________________________ : YES
    libm (mathematical functions) ______________________________ : YES
    jemalloc ___________________________________________________ : NO
    TCMalloc ___________________________________________________ : NO
Plugins:
    apps (monitor processes) ___________________________________ : YES
    cgroups (monitor containers and VMs) _______________________ : YES
    cgroup-network (associate interfaces to CGROUPS) ___________ : YES
    proc (monitor Linux systems) _______________________________ : YES
    tc (monitor Linux network QoS) _____________________________ : YES
    diskspace (monitor Linux mount points) _____________________ : YES
    freebsd (monitor FreeBSD systems) __________________________ : NO
    macos (monitor MacOS systems) ______________________________ : NO
    statsd (collect custom application metrics) ________________ : YES
    timex (check system clock synchronization) _________________ : YES
    idlejitter (check system latency and jitter) _______________ : YES
    bash (support shell data collection jobs - charts.d) _______ : YES
    debugfs (kernel debugging metrics) _________________________ : YES
    cups (monitor printers and print jobs) _____________________ : NO
    ebpf (monitor system calls) ________________________________ : NO
    freeipmi (monitor enterprise server H/W) ___________________ : YES
    nfacct (gather netfilter accounting) _______________________ : NO
    perf (collect kernel performance events) ___________________ : YES
    slabinfo (monitor kernel object caching) ___________________ : YES
    Xen ________________________________________________________ : NO
    Xen VBD Error Tracking _____________________________________ : NO
Exporters:
    AWS Kinesis ________________________________________________ : NO
    GCP PubSub _________________________________________________ : NO
    MongoDB ____________________________________________________ : NO
    Prometheus (OpenMetrics) Exporter __________________________ : YES
    Prometheus Remote Write ____________________________________ : YES
    Graphite ___________________________________________________ : YES
    Graphite HTTP / HTTPS ______________________________________ : YES
    JSON _______________________________________________________ : YES
    JSON HTTP / HTTPS __________________________________________ : YES
    OpenTSDB ___________________________________________________ : YES
    OpenTSDB HTTP / HTTPS ______________________________________ : YES
    All Metrics API ____________________________________________ : YES
    Shell (use metrics in shell scripts) _______________________ : YES
Debug/Developer Features:
    Trace All Netdata Allocations (with charts) ________________ : NO
    Developer Mode (more runtime checks, slower) _______________ : NO
ystemctl status netdata
● netdata.service - Real time performance monitoring
   Loaded: loaded (/usr/lib/systemd/system/netdata.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2023-10-08 01:47:59 CEST; 5min ago
 Main PID: 648990 (netdata)
   CGroup: /system.slice/netdata.service
           ├─648990 /opt/netdata/bin/srv/netdata -D
           ├─648992 /opt/netdata/bin/srv/netdata --special-spawn-server
           ├─649156 bash /opt/netdata/usr/libexec/netdata/plugins.d/tc-qos-helper.sh 1
           ├─649176 /opt/netdata/usr/libexec/netdata/plugins.d/go.d.plugin 1
           ├─649179 /opt/netdata/usr/libexec/netdata/plugins.d/apps.plugin 1
           ├─649181 /usr/bin/python3 /opt/netdata/usr/libexec/netdata/plugins.d/python.d.plugin 1
           ├─649182 /opt/netdata/usr/libexec/netdata/plugins.d/nfacct.plugin 1
           └─649187 /opt/netdata/usr/libexec/netdata/plugins.d/debugfs.plugin 1

cloudlinux 7.9 dedicated server

Hi @DjordjeB

Is this on the cloud or the local dashboard, i.e. have you claimed them?

Are they individual nodes, or do the stream metrics between them?

localhost dashboard working fine with all status running. Yes i caimed.
Individual node on app.netdata.cloud

Ok, could you please check and share if possible your /var/log/netdata/error.log ? It seems likely as a connection problem to the cloud.

Token: ****************
Base URL: https://app.netdata.cloud
Id: 61773b9d-c063-4d61-b999-ae6e706db9f
Rooms: d19f1289-e76a-4bf2-afb9-08c0ee
de546
Hostname: …
Proxy:
Netdata user: netdata
Connection attempt 1 successful
Node was successfully claimed.
OK

— Successfully claimed node —
[/root]# rm -rf /tmp/netdata-kickstart-uiQbaXlxU7
OK

i removed and installed again, but again it set as unseen, then i removed again and installed again but now it works, but with nightly, --stable-channel i could’t see in app.

Hmm, only if we could take a look at /var/log/netdata/error.log it would be possible to see what happened…