Problem/Question
My claim process ends successfully but node doesn’t show up in netdata.cloud
Relevant docs you followed/actions you took to solve the issue
I tried serveral times the process described at: Connect Agent to Cloud | Learn Netdata
- Remove cloud.d
- Restart netdata
- Reclaim with command
netdata-claim.sh -token="MYTOKEN" -rooms="MYROOM-UUID" -url="https://app.netdata.cloud" -id="093d1c50-a73b-412f-b268-e1f0ee1477fa"
093d1c50-a73b-412f-b268-e1f0ee1477fa is generated by the command $(uuidgen)
The output of the command:
Token: ****************
Base URL: https://app.netdata.cloud
Id: MYID
Rooms: MYROOM
Hostname: MYHOSTNAME
Proxy:
Netdata user: netdata
Generating private/public key for the first time.
Extracting public key from private key.
writing RSA key
Node was successfully claimed
Environment/Browser/Agent’s version etc
lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.2 LTS
Release: 22.04
Codename: jammy
netdata -v
netdata v1.41.0
netdata -W buildinfo
Packaging:
Netdata Version ____________________________________________ : v1.41.0
Installation Type __________________________________________ : binpkg-deb
Package Architecture _______________________________________ : x86_64
Package Distro _____________________________________________ :
Configure Options __________________________________________ : '--build=x86_64-linux-gnu' '--includedir=${prefix}/include' '--mandir=${prefix}/share/man' '--infodir=${prefix}/share/info' '--disable-option-checking' '--disable-silent-rules' '--libdir=${prefix}/lib/x86_64-linux-gnu' '--libexecdir=${prefix}/lib/x86_64-linux-gnu' '--disable-maintainer-mode' '--prefix=/usr' '--sysconfdir=/etc' '--localstatedir=/var' '--libdir=/usr/lib' '--libexecdir=/usr/libexec' '--with-user=netdata' '--with-math' '--with-zlib' '--with-webdir=/var/lib/netdata/www' '--disable-dependency-tracking' 'build_alias=x86_64-linux-gnu' 'CFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security' 'LDFLAGS=-Wl,-Bsymbolic-functions -Wl,-z,relro' 'CPPFLAGS=-Wdate-time -D_FORTIFY_SOURCE=2' 'CXXFLAGS=-g -O2 -ffile-prefix-map=/usr/src/netdata=. -fstack-protector-strong -Wformat -Werror=format-security'
Default Directories:
User Configurations ________________________________________ : /etc/netdata
Stock Configurations _______________________________________ : /usr/lib/netdata/conf.d
Ephemeral Databases (metrics data, metadata) _______________ : /var/cache/netdata
Permanent Databases ________________________________________ : /var/lib/netdata
Plugins ____________________________________________________ : /usr/libexec/netdata/plugins.d
Static Web Files ___________________________________________ : /var/lib/netdata/www
Log Files __________________________________________________ : /var/log/netdata
Lock Files _________________________________________________ : /var/lib/netdata/lock
Home _______________________________________________________ : /var/lib/netdata
Operating System:
Kernel _____________________________________________________ : Linux
Kernel Version _____________________________________________ : 5.15.0-78-generic
Operating System ___________________________________________ : Ubuntu
Operating System ID ________________________________________ : ubuntu
Operating System ID Like ___________________________________ : debian
Operating System Version ___________________________________ : 22.04.2 LTS (Jammy Jellyfish)
Operating System Version ID ________________________________ : none
Detection __________________________________________________ : /etc/os-release
Hardware:
CPU Cores __________________________________________________ : 12
CPU Frequency ______________________________________________ : 3600000000
CPU Architecture ___________________________________________ : 33548394496
RAM Bytes __________________________________________________ : 960207962112
Disk Capacity ______________________________________________ : x86_64
Virtualization Technology __________________________________ : none
Virtualization Detection ___________________________________ : systemd-detect-virt
Container:
Container __________________________________________________ : none
Container Detection ________________________________________ : systemd-detect-virt
Container Orchestrator _____________________________________ : none
Container Operating System _________________________________ : none
Container Operating System ID ______________________________ : none
Container Operating System ID Like _________________________ : none
Container Operating System Version _________________________ : none
Container Operating System Version ID ______________________ : none
Container Operating System Detection _______________________ : none
Features:
Built For __________________________________________________ : Linux
Netdata Cloud ______________________________________________ : YES
Health (trigger alerts and send notifications) _____________ : YES
Streaming (stream metrics to parent Netdata servers) _______ : YES
Replication (fill the gaps of parent Netdata servers) ______ : YES
Streaming and Replication Compression ______________________ : YES (lz4)
Contexts (index all active and archived metrics) ___________ : YES
Tiering (multiple dbs with different metrics resolution) ___ : YES (5)
Machine Learning ___________________________________________ : YES
Database Engines:
dbengine ___________________________________________________ : YES
alloc ______________________________________________________ : YES
ram ________________________________________________________ : YES
map ________________________________________________________ : YES
save _______________________________________________________ : YES
none _______________________________________________________ : YES
Connectivity Capabilities:
ACLK (Agent-Cloud Link: MQTT over WebSockets over TLS) _____ : YES
static (Netdata internal web server) _______________________ : YES
h2o (web server) ___________________________________________ : YES
WebRTC (experimental) ______________________________________ : NO
Native HTTPS (TLS Support) _________________________________ : YES
TLS Host Verification ______________________________________ : YES
Libraries:
LZ4 (extremely fast lossless compression algorithm) ________ : YES
zlib (lossless data-compression library) ___________________ : YES
Judy (high-performance dynamic arrays and hashtables) ______ : YES (bundled)
dlib (robust machine learning toolkit) _____________________ : YES (bundled)
protobuf (platform-neutral data serialization protocol) ____ : YES (system)
OpenSSL (cryptography) _____________________________________ : YES
libdatachannel (stand-alone WebRTC data channels) __________ : NO
JSON-C (lightweight JSON manipulation) _____________________ : YES
libcap (Linux capabilities system operations) ______________ : NO
libcrypto (cryptographic functions) ________________________ : YES
libm (mathematical functions) ______________________________ : YES
jemalloc ___________________________________________________ : NO
TCMalloc ___________________________________________________ : NO
Plugins:
apps (monitor processes) ___________________________________ : YES
cgroups (monitor containers and VMs) _______________________ : YES
cgroup-network (associate interfaces to CGROUPS) ___________ : YES
proc (monitor Linux systems) _______________________________ : YES
tc (monitor Linux network QoS) _____________________________ : YES
diskspace (monitor Linux mount points) _____________________ : YES
freebsd (monitor FreeBSD systems) __________________________ : NO
macos (monitor MacOS systems) ______________________________ : NO
statsd (collect custom application metrics) ________________ : YES
timex (check system clock synchronization) _________________ : YES
idlejitter (check system latency and jitter) _______________ : YES
bash (support shell data collection jobs - charts.d) _______ : YES
debugfs (kernel debugging metrics) _________________________ : YES
cups (monitor printers and print jobs) _____________________ : YES
ebpf (monitor system calls) ________________________________ : YES
freeipmi (monitor enterprise server H/W) ___________________ : YES
nfacct (gather netfilter accounting) _______________________ : YES
perf (collect kernel performance events) ___________________ : YES
slabinfo (monitor kernel object caching) ___________________ : YES
Xen ________________________________________________________ : NO
Xen VBD Error Tracking _____________________________________ : NO
Exporters:
AWS Kinesis ________________________________________________ : NO
GCP PubSub _________________________________________________ : NO
MongoDB ____________________________________________________ : NO
Prometheus (OpenMetrics) Exporter __________________________ : YES
Prometheus Remote Write ____________________________________ : YES
Graphite ___________________________________________________ : YES
Graphite HTTP / HTTPS ______________________________________ : YES
JSON _______________________________________________________ : YES
JSON HTTP / HTTPS __________________________________________ : YES
OpenTSDB ___________________________________________________ : YES
OpenTSDB HTTP / HTTPS ______________________________________ : YES
All Metrics API ____________________________________________ : YES
Shell (use metrics in shell scripts) _______________________ : YES
Debug/Developer Features:
Trace All Netdata Allocations (with charts) ________________ : NO
Developer Mode (more runtime checks, slower) _______________ : NO
netdatacli aclk-state
ACLK Available: Yes
ACLK Version: 2
Protocols Supported: Protobuf
Protocol Used: Protobuf
MQTT Version: 5
Claimed: Yes
Claimed Id: 29f2385e-d2a3-4697-92e4-e4572930908b
Cloud URL: https://app.netdata.cloud
Online: Yes
Reconnect count: 0
Banned By Cloud: No
Last Connection Time: 2023-07-29 01:01:28
Last Connection Time + 3 PUBACKs received: 2023-07-29 01:01:28
Received Cloud MQTT Messages: 4
MQTT Messages Confirmed by Remote Broker (PUBACKs): 102
> Node Instance for mGUID: "7cf92c8c-2b42-11ee-ab0b-514e578540af" hostname "MYHOSTNAME"
Claimed ID: 29f2385e-d2a3-4697-92e4-e4572930908b
Node ID: 99e204dd-22b5-4c58-8436-eeffd36c8fd0
Streaming Hops: 0
Relationship: self
Alert Streaming Status:
Updates: 1
Pending Min Seq ID: 0
Pending Max Seq ID: 0
Last Submitted Seq ID: 89
What I expected to happen
The claimed node appears in netdata.cloud