Netdata Community

Issue with adding nodes to the Netdata Cloud

Hi guys!

I’m trying to connect few of my nodes to Netdata Cloud today, but it doesn’t work for me.
When I’m claiming a node, it shows up in the cloud, but all the metrics field are empty.
I also have a node that I claimed few days ago and it works OK

!

When going to local dashboards - everything works as expected on all nodes.

Is there something I can check or it is Netdata cloud problem?
I also created github issue - https://github.com/netdata/netdata/issues/9874

Actual issue link - https://github.com/netdata/netdata/issues/9877
I closed previous one as it was created correctly.

Any help or ideas what may be wrong would be appreciated :slight_smile:

Logs related to ACLK after netdata agent restart:

2020-09-03 17:32:45: netdata INFO  : ACLK_Main : thread created with task id 8753
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : set name of thread 8753 to ACLK_Main
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for netdata to be ready
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for Cloud to be enabled
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for netdata to be claimed
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Setting ACLK target host=app.netdata.cloud port=443 from https://app.netdata.cloud
2020-09-03 17:32:45: netdata INFO  : ACLK_Stats : thread created with task id 8764
2020-09-03 17:32:45: netdata INFO  : ACLK_Stats : set name of thread 8764 to ACLK_Stats
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Attempting to establish the agent cloud link
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Retrieving challenge from cloud: app.netdata.cloud 443 /api/v1/auth/node/02fd2bbb-adeb-11ea-951f-1831bfcf867a/challenge
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : aclk_send_https_request GET
2020-09-03 17:32:46: netdata INFO  : ACLK_Main : aclk_send_https_request POST
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_status' on host 'sellars' already exists.
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_query_per_second' on host 'sellars' already exists.
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_write_q' on host 'sellars' already exists.