Issue with adding nodes to the Netdata Cloud

Help
1

Hi guys!

I’m trying to connect few of my nodes to Netdata Cloud today, but it doesn’t work for me.
When I’m claiming a node, it shows up in the cloud, but all the metrics field are empty.
I also have a node that I claimed few days ago and it works OK

!

1599134718776-e03faafe-bb9e-4830-9c60-f42a1a208ff1-image.png
1599134718776-e03faafe-bb9e-4830-9c60-f42a1a208ff1-image.png1310×1030 57.5 KB

When going to local dashboards - everything works as expected on all nodes.

Is there something I can check or it is Netdata cloud problem?
I also created github issue - Node does not show data in Netdata Cloud · Issue #9874 · netdata/netdata · GitHub

2

Actual issue link - Node does not show data in Netdata Cloud · Issue #9877 · netdata/netdata · GitHub
I closed previous one as it was created correctly.

3

Any help or ideas what may be wrong would be appreciated :slight_smile:

4

Logs related to ACLK after netdata agent restart:

2020-09-03 17:32:45: netdata INFO  : ACLK_Main : thread created with task id 8753
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : set name of thread 8753 to ACLK_Main
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for netdata to be ready
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for Cloud to be enabled
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Waiting for netdata to be claimed
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Setting ACLK target host=app.netdata.cloud port=443 from https://app.netdata.cloud
2020-09-03 17:32:45: netdata INFO  : ACLK_Stats : thread created with task id 8764
2020-09-03 17:32:45: netdata INFO  : ACLK_Stats : set name of thread 8764 to ACLK_Stats
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Attempting to establish the agent cloud link
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : Retrieving challenge from cloud: app.netdata.cloud 443 /api/v1/auth/node/02fd2bbb-adeb-11ea-951f-1831bfcf867a/challenge
2020-09-03 17:32:45: netdata INFO  : ACLK_Main : aclk_send_https_request GET
2020-09-03 17:32:46: netdata INFO  : ACLK_Main : aclk_send_https_request POST
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_status' on host 'sellars' already exists.
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_query_per_second' on host 'sellars' already exists.
2020-09-03 17:32:46: netdata INFO  : ACLK_Stats : RRDSET: chart name 'netdata.aclk_write_q' on host 'sellars' already exists.
5

For the benefit of other users, this issue was addressed with a hotfix on Sep 9th.