A lot of my nodes are showing as offline after updating to Netdata Agent: v1.36.0-397-nightly. When running netdatacli aclk-state shows the node is not online which is incorrect because I am remotely ssh’d into it, and it says the node has not been claimed but if I try to re-claim it. I get an error saying it has already been claimed.
Relevant docs you followed/actions you took to solve the issue
Look at the following but it appears that a update that came out earlier in the year.
Environment/Browser/Agent’s version etc
Netdata Agent: v1.36.0-397-nightly
What I expected to happen
Nodes to show online and updated to latest agent version.
For Netdata Cloud topics, please try to provide a screenshot of or list details about the environment of your claimed Netdata agents and your browser version. Useful command: netdata -v, netdata -W buildinfo, netdatacli aclk-state
Not sure why the version shows as 1.36.1 still, after the update.
The solution here would be to also pass --claim-id "$(uuidgen)" as the text suggests. This will create new credentials for the cloud, i.e. it will consider this node as new. Can you try that? You will have 2 nodes on the cloud this way, you can remove the old one from the cloud.
Hey @Manolis_Vasilakis I was able to successfully claim the node using the uuid package you mentioned. However the node is still now showing up in the cloud. I am still only seeing the original node that is saying offline and that it needs an update.
Thank again for all your help. I have attached the command output below.
Hey @Manolis_Vasilakis sorry for the delay. It is going to take me some time to get this info for you. The software is deployed on a remote Raspberry Pi without easy access to the device. So I will have to find a way to get remote access to the device via the api url.