error for all graphs on cloud

Help
,
1

Hi,
I got error for all graphs on netdata cloud. From netdata cloud, it was reported that agents is still connecting to clould , but it doesn’t display any metric on graphs.
I’ve checked on dashboard local for netdata agent , and I can see metrics displayed for each of graph.
I’ve tried to curl from the agent host to netdata’s IP (like this: 54.198.178.11:443) and I got connected to netdata cloud → it means there was no block traffic from agent host to netdata clould.
So someone can help ?
and How can I enable debug log on netdata agent ?

Thanks
William

2

Hi @Ngoc_Nguyen !

A few things we can check.

First of all, what version of the agent are you running? (You can check by doing a netdata -W buildinfo on the host).

There is an error.log that should provide some info on the status of the agent, typically under /var/log/netdata/.

Also, through the agent’s dashboard, you can access: http://localhost:19999/api/v1/aclk this should also contain some information.

If you want, you can send the error.log and the above output to manolis@netdata.cloud and we’ll check.

Thanks!

3

@Ngoc_Nguyen

Can you please check if the issue has been resolved?

4

Hi @Manolis_Vasilakis ,
The issue has been resolved .
Thanks for your help !!!