Netdata Community

Netdata Cloud Mails do not arrive anymore

Hello,

for a few days now, the Netdata Cloud emails have stopped arriving, which is why I can’t log in. I checked my mail server log files for bounces but found nothing. So the mails don’t even seem to arrive. All other mails I get without any problems. Also the registration mail from the forum arrived without any issues.

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Hi @vanlueckn ,

This doesn’t sound right, we are sorry for this inconvenience. Please, do send your email to @harris who is a Back-End engineer, so he can review the logs of our email service.

He will post a reply here so we can further debug this issue.

Thanks!

Hi @OdysLam,
thanks for your fast reply. Where can i find the mail address of @harris?

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Hi @vanlueckn,

You have a new DM. :grin:

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Your email address was added to “Bounce Suppression List” due to

Response from the server:
550 5.1.1 : Recipient address rejected: User unknown in virtual mailbox table

Please make sure that everything is configured properly on your email server and let us know!

Hi,
we changed our mailserver a few nights ago. Can you remove us from the Bounce Suppression List?

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Sure, I’ll do it first thing tomorrow and let you know. :handshake:

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Hi @vanlueckn,

Your account has been removed from the Bounce Suppression group.
Feel free to test again and let us know.