No users.* data because of duplicate collectors?

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My local and cloud netdata does not report any information for users.cpu or users.mem. It appears that some of the charts on the right panel on the cloud website have been duplicated for just this node. See below where Users, User Groups, and Applications are duplicated.

Screenshot 2023-10-17 at 3.20.56 PM

Relevant docs you followed/actions you took to solve the issue

I did a complete removal and reinstall of netdata both by manually deleting all of the files after a apt purge as well as a clean reinstall here: Reinstall Netdata | Learn Netdata

Environment/Browser/Agent’s version etc

Latest version on Ubuntu 20.04.

What I expected to happen

Would like to be able to see users.mem and users.cpu on the charts.