I don’t ever plan on using the Cloud hosted version, I have nothing against it and I think you are doing right by offering it as an option for those who do not care about self-hosting.
For those of us who will only self-host, I would like to see a paid tech support option. Mainly as a way to support the development of the open source agent and get prioritized responses on questions. I hope that if this becomes an option that there is always only one version of the agent, that being 100% open source with no paid extras.