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V1.28 / This agent was built without the dependencies for Cloud and cannot be claimed

Problem/Question

After a recent upgrade from 1.26=>1.28 on one of our nodes, the node began showing unreachable from the Cloud app. I attempted to re-claim it but instead it shows this error.

This agent was built without the dependencies for Cloud and cannot be claimed

Environment/Browser

Ubuntu 18.04.5 LTS using the apt repo

$ cat /etc/apt/sources.list.d/netdata_netdata.list  
# this file was generated by packagecloud.io for
# the repository at https://packagecloud.io/netdata/netdata

deb https://packagecloud.io/netdata/netdata/ubuntu/ bionic main
deb-src https://packagecloud.io/netdata/netdata/ubuntu/ bionic main

What I expected to happen

Node should not become unreachable because of an upgrade, nor need to be reclaimed.
If it does need a reclaim, the agent allows it to proceed.

This problem STILL exists for v1.28.0 (latest) on Bionic.
It started with v1.27.0
Please address.

I was able to work around the issue like so
sudo apt install netdata=1.26.0 sudo service netdata restart

1 Like

Hi @Mark_Foster ,

Sorry for not getting back to you sooner, due to Christmas vacations I was out and Netdata was running a skeleton crew, so our community engagement was more scarce.

I have pinged our engineers and soon we reach back for more information so we can pinpoint the culprit.

Thank you for your patience, as I understand that this must have been frustrating.

P.S Welcome to our community!

Best,
odysseas