Alerts not being cleared in Pagerduty

Hi there,

thanks for reading and potentially helping!

Problem/Question

  • We are using the Netdata - Pagerduty integration
  • The alerts are never resolved on pagerduty
  • If I run alarm-notify.sh test all 3 types get send correctly: WARN, CRITICAL, CLEAR
  • I have seen a similar thread in this forum (Not sending CLEAR to Alerta.io)
    • I have made sure that this option (options: no-clear-notification) is not set in the alert configs I was using
    • I have set-up a minimal config and verified that the problem is still there
  • In my health_alarm_notify.conf I have set the clear_alarm_always='YES'
  • I have modified the alarm-notify.sh to add some more debug info and, the script is never called when the alert is resolved in netdata

Environment/Browser/Agent’s version etc

  • Netdata v1.44
  • Self hosted

Thanks for helping out.