This problem is not resolved, I’ve same problem and cann’t login to my Netdata cloud account because don’t get any email delivered.
As above, send your email address to chris@netdata.cloud, so I can look you up in the deferred or blocked recipients.
I also have the same problem – I have been using netdata for a couple of years with no problems, but now no longer receive the emails. I have access to our spam filter system and can see that the mail is not even arriving there.
@otoole could you please share with your email address so we can check?
Mine is hugo@netdata.cloud
In 2024 is there any other way to sign in using FIDO2 hardware token, Passkey, simple username + password + MFA, etc? “Login by magic link in email” is my most hated method of login.
Back again over 2 years later to check if anything’s changed or will be changing on this… I loathe “email me a code” login flow. We have passkeys, FIDO/Yubikeys, strong MFA, password managers… why are we using an unencrypted transport invented in 1971 ?
Hi @luckman212,
]Nothing has changed yet. Netdata Cloud is passwordless by design.
We never store credentials, so there’s no password database to leak. The trade-off you’ve called out is real, the magic-link path leans on your email inbox, and we can’t layer MFA on it ourselves.
What works today:
• Google or GitHub OAuth : MFA (passkeys, YubiKeys, TOTP) enforced at every sign-in via those accounts
• Enterprise SSO (OIDC/Okta) on paid plans : your own IdP enforces MFA and hardware keys
Passkeys/FIDO2/TOTP in Netdata Cloud aren’t supported yet. Your ask is tracked in netdata-cloud#797.
I’ve linked this thread there and will follow up here as soon as there’s movement.
Thank you. I subscribed to that GH issue. For now, I switched to GitHub auth, at least it is quick and can be done without opening my email client.