Netdata does not connect to the cloud

Help
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1

Hi, Netdata does not connect to the cloud
I tried the command but it didn’t work
wget -O /tmp/netdata-kickstart.sh https://my-netdata.io/kickstart.sh && sh /tmp/netdata-kickstart.sh --claim-token TOKEN --claim-rooms ROOM1,ROOM2

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2

Hi there,

Please pass -claim-url https://app.netdata.cloud and see if it works. I noticed that api.netdata.cloud appears in many places and it’s very confusing, as I don’t think it works currently. We’ll get back here with more info.

3

Hi, I tried these ways and it didn’t work.

wget -O /tmp/netdata-kickstart.sh https://my-netdata.io/kickstart.sh && sh /tmp/netdata-kickstart.sh --claim-token TOKEN --claim-rooms ROOM1,ROOM2 -claim -url https://app.netdata.cloud

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4

You also need to pass an actual token into your statement, instead of just -token=TOKEN

5

HI, I have to create this token before or can I find it in some Netdata configuration?

6

You can find it in the cloud console under “Connect New Nodes”

7

Just that I can’t access the cloud

8

Ok so “can’t access the cloud” and not being able to connect a node to the cloud could be 2 different issues. Do you have a cloud account with a cloud dashboard?

9

Hi, I understand I created my cloud account and generated the connection script.

On the parent node it worked and on the child it didn’t

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10

Uninstall the previous instance of Netdata from that child node (Uninstall Netdata | Learn Netdata), then re-run the script to add it.

:bangbang:MAKE SURE YOU BACK UP ANY CONFIG YOU NEED ON THE CHILD NODE. :bangbang:

11

@Mal thanks I managed to add the nodes in the cloud by reinstalling all of them
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