Netdata does not connect to the cloud

Hi, Netdata does not connect to the cloud
I tried the command but it didn’t work
wget -O /tmp/netdata-kickstart.sh https://my-netdata.io/kickstart.sh && sh /tmp/netdata-kickstart.sh --claim-token TOKEN --claim-rooms ROOM1,ROOM2


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Hi there,

Please pass -claim-url https://app.netdata.cloud and see if it works. I noticed that api.netdata.cloud appears in many places and it’s very confusing, as I don’t think it works currently. We’ll get back here with more info.

Hi, I tried these ways and it didn’t work.

wget -O /tmp/netdata-kickstart.sh https://my-netdata.io/kickstart.sh && sh /tmp/netdata-kickstart.sh --claim-token TOKEN --claim-rooms ROOM1,ROOM2 -claim -url https://app.netdata.cloud

You also need to pass an actual token into your statement, instead of just -token=TOKEN

HI, I have to create this token before or can I find it in some Netdata configuration?

You can find it in the cloud console under “Connect New Nodes”

Just that I can’t access the cloud

Ok so “can’t access the cloud” and not being able to connect a node to the cloud could be 2 different issues. Do you have a cloud account with a cloud dashboard?

Hi, I understand I created my cloud account and generated the connection script.

On the parent node it worked and on the child it didn’t

Uninstall the previous instance of Netdata from that child node (Uninstall Netdata | Learn Netdata), then re-run the script to add it.

:bangbang:MAKE SURE YOU BACK UP ANY CONFIG YOU NEED ON THE CHILD NODE. :bangbang:

@Mal thanks I managed to add the nodes in the cloud by reinstalling all of them
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