Netdata Community

Problem loading page

Hi , first time user. Set up Netdata earlier on Ubuntu 18.04.5 LTS, went to :19999 in the browser and had timeout message so can’t access the dashboard.

This site can’t be reached

xx.xx.xx.xx took too long to respond.

Reran the one line installation, shows running the latest version. Checked firewall and also set explicit access to port 19999, ran the below for reference

sudo ss -ntlp | grep netdata
LISTEN 0 128 127.0.0.1:8125 0.0.0.0:* users:((“netdata”,pid=2670,fd=43))
LISTEN 0 128 0.0.0.0:19999 0.0.0.0:* users:((“netdata”,pid=2670,fd=4))
LISTEN 0 128 [::1]:8125 [::]:* users:((“netdata”,pid=2670,fd=49))
LISTEN 0 128 [::]:19999 [::]:* users:((“netdata”,pid=2670,fd=5))

Excuse me if I’m missing something obvious here, could you give me a steer towards what to look at next to rectify - searching didn’t provide anything obvious, is there something specific to look for in the error log?

Thanks, Jeremy

To understand if it’s networking or something else, see if you get a response to e.g.
wget http://localhost:19999/netdata.conf, when you run it on the host itself.

If that works, then look at Secure your nodes | Learn Netdata for the ACL settings.

Configure the Netdata Agent | Learn Netdata says how to change netdata.conf.